Lead Supervisor Sales and Service

3 weeks ago

Richmond, Canada Coach Full time

Job Overview:
We are seeking a dynamic Lead Supervisor to join our team. The Lead Supervisor will oversee daily operations, manage staff, and ensure exceptional customer service. This role requires strong leadership skills and the ability to drive team performance.

Sample of tasks required of role:
SALES:

- Endorses, models and develops team to deliver Coach’s Selling and Service expectations
- Enforces sales strategies, initiatives and growth across all categories
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
- Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
- Productivity Management: holds sales team accountable for personal sales
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
- Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
- Develops both self and individual product knowledge skills and remains aware of current collections
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
- Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
- Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:

- Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
- Ensures all daily tasks are completed without negatively impacting service of Coach standards

Join us as a Lead Supervisor and be part of a dynamic team dedicated to providing exceptional service.

Pay: $22.00-$24.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Fashion retail: 3 years (required)
- Retail management: 1 year (preferred)

**Language**:

- any languages other than English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2024-05-05

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