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Clubhouse Lead

1 month ago

Richmond Hill, Canada Toronto and Region Conservation Authority (TRCA) Full time

**Position Details**:
**Current Rate of Pay**: Min = $22.24/hr, Max = $24.11/hr

**Employment type**: Seasonal

**Duration of employment**: 9 months

**Hours of work**: 40hrs/week

**Work location**: Bathurst Glen Golf Course

**Division**: Conservation Parks and Lands

**Business unit**: Conservation Parks

**Travel**: 10%

**Remote Work**: None.

Seasonal Hire TRCA - 2023

**By working at TRCA you will**:

- Work outdoors during the spring and summer in beautiful natural areas.
- Gain valuable experience working at a conservation authority.
- Get a free Conservation Ontario annual pass.
- Get access to TRCA’s Reciprocal Program (discounts across various Ontario attractions).

**How you will contribute as part of the TRCA team**:
The Clubhouse Lead will provide oversight of the daily clubhouse operations and employees, providing general work direction related to clubhouse functions maintaining health and safety standards. The Clubhouse Lead ensures customer service protocols are adhered to and addresses escalated customer service inquiries and situations. The Lead will source, propose, and implement revenue generating opportunities linked to the operations and will coordinate expenses, sales, and variances.

Must be flexible to work all required shifts, including weekends and holidays.

**Major Responsibilities**:
**Perform the following tasks under general supervision**:

- Provide guidance and direction to seasonal staff and volunteer teams on day to day duties, and ensure all staff are working in a safe and efficient manner.
- Assist supervisor in providing staff training and development on an ongoing basis; provide the supervisor with feedback on the teams’ performance, providing recommendations regarding staff development and additional training needs.
- Assist front-line staff with visitor inquiries and/or concerns as required in a tactful and professional manner.
- Planning, Organization, & Implementation of tournaments and events.
- Provide general direction to staff teams and assist in providing and enhancing visitor experiences within the facility by preparing areas for public use, including setting up prior to and cleaning up after day use, and engage with program or event organizers to ensure needs are met.
- Provide support and assist the supervisor with oversight of the daily golf business operations.
- Ensure accurate daily sales and banking as well as preparation of invoices for supervisor approval and payment.
- Ensure documentation of all activities including but not limited to daily sales and banking, employee and visitor reports, general occurrence reports, rental agreements, event contracts, employee training etc.
- Propose recommendations for revenue generation opportunities.
- Assist with the acquisition of supplies and materials related to tasks.
- Understand and adhere to all legislated requirements, TRCA policies and procedures, emergency procedures and Health and Safety legislation and standards.
- Understand and follow responsible cash handling procedures as required.

**What will you need to succeed**:
Education (degree/diploma/certifications)
- High school diploma.
- Current Smart Serve Certification.
- Current Food Handler’s Certificate
- Active and current Standard First Aid and CPR certificate is considered an asset.

Experience
- Minimum two (2) years of golf operations experience in a golf pro shop environment.
- Previous experience directing or leading a team is an asst.

Knowledge/Skill/Ability
- Strong health and safety aptitude.
- Good customer service skills, coupled with effective communication skills.
- Experience handling and operation of small equipment is an asset.
- Ability to multi-task and perform duties in a fast-paced environment.
- Ability to work well independently and as part of a team.
- Conflict resolution and de-escalation skills.
- General computer skills.
- Must be flexible to work all required shifts, including weekends and holidays.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.

Personal information you provide through the TRCA recruitment, selection and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Any questions regarding this collection activity should be directed to the Supervisor of Records, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (416) 661-6600 extension 5216.

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