IT Administrator- Remote Gta, On

3 weeks ago


Mississauga, Canada Smile Digital Health Full time

This is a remote position and can be located in the Greater Toronto Area, Ontario Canada

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems. Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

**Summary**:
**Responsibilities**:

- Serve as the primary point of contact for technical support across multiple platforms including Google Workspace, Office365, Atlassian, and GitLab.
- Lead the management and optimization of NetSuite, providing guidance to internal stakeholders, coordinating external support when necessary, and ensuring seamless integration with other critical business systems.
- Take ownership of NetSuite configurations, integrations, and maintenance, adhering to evolving business requirements and industry best practices.
- Manage the intake, prioritization, design, and implementation of NetSuite administration tasks, ensuring alignment with organizational goals and priorities.
- Regularly update and maintain documentation and training materials for NetSuite, Google Workspace, Atlassian, and Office365 to facilitate effective usage by employees.
- Collaborate with cross-functional teams to understand processes and recommend improvements, particularly in optimizing NetSuite utilization for modules such as Finance and Delivery Services.
- Develop and deploy key performance indicators, custom views, pages, triggers, and workflows within NetSuite to monitor and improve operational effectiveness. Monitor and maintain integrations with HR systems on a day-to-day basis, ensuring smooth data flow and accurate reporting.
- Support change management activities to ensure compliance with regulatory and certification requirements such as HITRUST, ISO 13485, etc.
- Manage the organization's asset inventory and contribute to Business Continuity Planning requirements through documentation, testing, and resource coordination.
- Adhere strictly to privacy, security, and confidentiality policies, handling all confidential information with the utmost discretion and using it only for authorized purposes.

**Requirements**:

- A degree or diploma in Information Technology, Information Systems or relevant education in a post-secondary institution.
- Experience with
- Google Workspace, Slack and GitLab.
- Microsoft 365 to support Intune mobile device management.
- Atlassian-Jira and Confluence
- NetSuite Administration
- Demonstrated ability to solve technical issues and troubleshoot with creative solutions.
- Support designing IT processes and workflows for internal departments.
- Outstanding interpersonal and communication skills.
- Self-motivated, detail-oriented, positive, collaborative, and organized individual with the ability to maintain flexibility and take ownership of projects and processes.
- Certifications such as MS 900, AZ 900, ITIL, and CompTIA Network+, are highly desired.

**Salary**: CAD $75,000 - $80,000


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