Supervisor, Charter Support

3 months ago


Calgary, Canada Canadian North Full time

The Supervisor, Charter Support will set performance standards for tasks, jobs and roles of the Charter Specialists while actively participating in the day-to-day functions of the charter department. Beyond maintaining the highest levels of operational excellence within the charter department, the Supervisor is responsible for two key areas: reporting to and coordinating efforts on behalf of the Manager, Charter Support and meeting or exceeding the expectations of our Charter clients with a focus on responsiveness and customer service.

Reporting to: Manager, Charter Operations
- Non-bargaining

**DUTIES AND RESPONSIBILITIES**:

- Must be able to perform, but not limited to the following duties and responsibilities:_
- Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety
- Provide supervisory support and coach all Charter Specialists through all phases of charter operations
- Monitor employee productivity and provide constructive feedback
- Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
- Monitor all charter flights in Aims, including sub-contractors
- Provide leadership and assistance during irregular operations of charter flights
- Schedule staff and assign to check in, arrivals and departures
- Ensure appropriate level of staff is available for check-ins, departures and arrivals
- Ensure appropriate level of staff is available to receive and input client manifests
- Routine checks and audits, ensure rosters are being completed and signed off
- Cover for charter manager in his absence
- Complete all training courses required for the position
- Other duties as assigned and/or Charter specific by charter manager

**SKILLS AND QUALIFICATIONS**:

- Include, but not limited to, the following minimum skills and qualifications:_
- Post Secondary Education (2 years)
- One (1) year of previous leadership experience
- Familiarity with company policies and legal guidelines of aviation
- Relative or industry experience in Reservations and Workforce Logistics
- Knowledge of SABRE, CYRIS, DAWINCI and ILOGISTICS computer systems considered an asset
- Must have the ability to quickly learn systems, processes and procedures
- Available to work Monday to Friday, stats, evenings, weekends and on call as required
- Excellent interpersonal and communication skills
- Ability to work well under pressure and meet strict deadlines
- Ability to work productively in a team environment
- Outstanding organizational and leadership skills
- Previous experience leading and managing a team considered an asset
- Strong analytical skills, well organized, detail-oriented with an ability to prioritize workload
- Proficient in Microsoft Office Suite
- Ability to communicate in Inuktut a definite asset
- Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

**Closing Date: September 11, 2024



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