National Control Tower

5 months ago

Etobicoke, Canada Purolator Full time

**Posting Date**:
**Posting Number: 62743**

**Work Location Type: Onsite**
**Job Code**: 412
**Location**: Etobicoke
**Reports to**: National Control Tower Manager

**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver - **it’s all possible because of our people.** So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you.

We're in search of a National Control Tower Specialist to be a key player in our logistics operations. In this role, you'll be at the forefront, managing critical aspects of our supply chain network across North America. Your responsibilities include utilizing advanced technology, such as Cloudhawk satellite tracking, to monitor Linehaul units, pre-alert destinations about potential disruptions, and communicate delayed flight departures. Additionally, you'll ensure real-time visibility of customer shipments, manage ULD tracking through Cargojet, and maintain database tender times.

**Key Responsibilities**:

- Utilize Cloudhawk satellite tracking to monitor Linehaul units and notify destinations about potential delays.
- Communicate delayed flight departures to destination terminals.
- Provide real-time visibility to customer shipments using advanced tracking.
- Manage ULD tracking through Cargojet.
- Maintain Air database tender times accurately.
- Collaborate with third-party vendors to manage mechanical issues.
- Book and adjust Linehaul movements in SAP TM.
- Proficiency in ECHO for issue triage.
- Monitor trailer utilization via Qlikview.
- Supervise system connectivity and network.
- Oversee security system alarms and incidents.
- Strong administrative and multitasking skills.
- Track high-priority shipments and coordinate asset movements.
- Liaison with carriers for on-time arrivals and dispute resolution.
- Assist Network Planning with network activities.
- Build reports from data collection.
- Balance cost and service for improved client satisfaction.
- Coach operations on tool usage and best practices.
- Analyze data for improved customer experience.

**Qualifications**:
- Call Center Skills: Secondary experience in a call center or customer service environment is beneficial, as strong communication skills are essential for liaising with directors and VPs.
- Proficiency in Software: Proficient in Microsoft Excel and Office Suite for reporting and communication purposes. Familiarity with SAPTM or similar tracking systems like TMW is highly desirable to facilitate effective monitoring and reporting.
- Industry Knowledge: A solid grasp of the transportation industry and logistics is advantageous for effective decision-making and problem-solving in this role.
- Organizational Skills: Strong organizational skills are needed to manage the various responsibilities and data associated with the position.
- Adaptability: The ability to adapt to a fast-paced and ever-changing transportation environment is key to success in this role.
- Attention to Detail: Precision and attention to detail are essential for accurate tracking and reporting in this critical logistics position.

**POSTING DETAILS**
**Location**: 576 - NHO
**Working Conditions**: Warehouse Environment

Posting Number: 62743

**Reports to**: National Control Tower Manager- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

LI-ONSITE

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