Classroom Technologies Technician

1 month ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Classroom Technologies Technician

**Department/Unit**
- University Libraries

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S132-23

**Employee Group**
- NSGEU Local 77

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1

**Salary**
- $22.44 - $28.46 per hour ($37,925- $48,099 per annum, 32.5 hours per week)

**Classification**
- T6

**Provisional Statement**
- This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- Dalhousie University Libraries support and advance learning and research endeavors by providing collections, facilities and services that enable expedient access to the world’s information and knowledge. Reporting to the Manager of Services, Support and Training for the Dalhousie Libraries, the Classroom Technologies Technician is responsible for providing both pro-active and re-active audio visual (AV) and video conferencing (VC) support to faculty and staff on the Halifax campuses.

**Key Responsibilities**
- Perform regular maintenance & system checks on AV & VC systems in common pool classrooms and offices, performing repairs where possible and documenting advanced issues for escalation.
- Provide client support and consultative services to faculty and staff on the use of AV & VC equipment, software platforms, and other technologies to improve the overall delivery of the teaching and learning experience in the classroom or meeting room.
- Manage loan pool equipment, ensuring it is in working order and accounted for. Set up and breakdown equipment for special events.
- Oversee daily operations and manage a time-sensitive fast-paced work queue.
- Assign work and provide direction to student assistants.

**Note**
Due to operational requirements, the successful applicant is required to work in-person on campus.
Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

**_May be required to work outside normal working hours on occasion; compensation will be in accordance with the collective agreement._**

**Required Qualifications**
- Technical diploma in recording engineering, audiovisual technology, information technology or a related field with approximately two to three years’ related work experience in a customer service environment (or equivalent combination of training and experience).
- Demonstrated strong technical skills and experience working with a wide-variety of classroom AV and VC systems, including, but not limited to, laptop and desktop (Windows and Mac) computers, projectors, microphones, cameras, public address and recording systems, SmartBoards, monitors, document cameras, MS Teams.
- Strong problem-solving and diagnostic troubleshooting skills in high pressure, time sensitive situations.
- Strong communication and interpersonal skills are required to work with individuals at all levels within the organization.

**Assets**
- Relevant experience in a university setting and/or previous experience supervising students.

**Job Competencies**

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 04/20/2023

**Close Date**
- 05/03/2023

**Open Until Filled**
- No

**Special Instructions to Applicant

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