Macewan Dispatcher

MACEWAN DISPATCHER

**SECURITY SERVICES**

**Competition No.** 24.11.331

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Non Recurring Term (35 hours per week).
MSA Band C (Steps 1-8): $22.189 - $32.280 per hour. $40,400 - $58,749 per annum (Based on 35 hours per week).
November 24, 2024**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.**Opportunity**:
Key responsibilities include:

- Answering all incoming calls (emergency line, blue phones, elevator phone, etc.) and provides correct information on university policy/procedure;
- Recording and documenting all calls and incidents into the Security Services reporting software;
- Monitoring all the CCTV cameras and afterhours access by staff, students, contractors, and any other persons;
- Distributing keys and access cards;
- Maintaining a log of all non-MacEwan repair workers/building trades working on-site;
- Reporting monthly statistics on maintenance call outs and equipment failure; and
- Providing customer service at the office counter when no Security Agent is available. This includes service requests, taking statements, completing forms, and accurately recording found property.

**SKILLS**:
You will have:

- Proficient computer skills;
- Effective communication skills;
- The ability to perform and make critical, quick decisions in emergency situations; and
- The capability to proactively manage multiple tasks simultaneously, maintaining high performance under pressure.

**QUALIFICATIONS**:

- A minimum of a Grade 12 diploma.
- A minimum of 1 year of customer service experience (preferably through telephone and radio communication).
- Certificate of Diploma related to Emergency Communications
- An equivalent combination of education and experience may be considered.

**Position Requirements**
- This position involves rotating shift work covering 24 hours a day, 365 days of the year.

**BENEFITS**:
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

- Competitive base pay
- Continuous learning culture
- Opportunities for career growth