Hotel Operations Manager

1 week ago


Edmonton, Canada Radisson west edmonton hotel & conference centre Full time

At Radisson West Edmonton Hotel & Conference Centre, we are currently looking for a dynamic Operations Manager. This position reports directly to the Regional Director of Operations.

General Duties include: Overseeing the hotel operation, including Housekeeping, Guest Services and Maintenance and certain Human Resources responsibilities. The Operations Manager must ensure the consistency and quality of the guest experience, as well as meeting company financial and efficiency targets.
- Supporting the general hotel operation in a leadership capacity and/ or as required.
- Overseeing the daily operations of the Guest Services, Housekeeping and Engineering departments.
- Ensuring exceptional guest experiences as a consistent & standard deliverable.
- Establish communication with guests as well as assist with the resolution of any problems.
- Employee engagement, training and professional development of the leadership team and staff.
- Efficient emergency response.
- Effective inventory, yield, and revenue management.
- Managing the daily operation according to the budget and financial forecast, with a focus on cost control and efficiency. Monitor the purchase requisitions of each department to ensure profitability.
- Staffing the hotel appropriately, also including recruiting, training and the coaching and supporting of all team members.
- Ensure exceptional communication between all departments.
- Assist in the implementation and facilitation of capital projects and goals.
- Any other duties as required.

**Requirements**:

- This is an excellent opportunity for a positive, professional, innovative, results-oriented individual with outstanding communication skills and proven "hands-on" management style.
- Must be outgoing, self-motivated, goal-orientated, with exceptional guest relations, problem-solving & organizational skills.
- Minimum of 3 years' experience in a hotel leadership role, and 5 years industry experience with a focus on Guest Services.
- Must have proven leadership abilities including effective recruiting and retention skills, training, performance management, and professional development.
- Requirement for exceptional communication skills, and a background in short and long-term planning.
- Competent in reading business financials and hold a solid understanding of revenue and yield management.
- Strong knowledge of all facets of F&B operations, with a commitment to service excellence, and the ability to develop effective training programs.
- A degree/diploma in Business Management/ Administration and or Hospitality Management programs preferred.
- Additional languages an asset.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in Canada.

**ABSOLUTELY NO PHONE CALLS PLEASE**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person


  • Guest Service Agent

    2 days ago


    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: Located in one of Edmonton’s most vibrant communities, the Metterra & Varscona Hotels on Whyte Ave are looking for an exciting & enthusiastic addition to our guest service team! The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest...

  • Assistant Manager

    4 days ago


    Edmonton, Canada Fairmont Hotel Macdonald Inc Full time

    **Responsibilities**: - Develop, plan, monitor and evaluate budgets and expenditures of the hotel. - Control costs while maintaining quality service. - Manage the administrative operations of the hotel. - Gather and maintain data needed to prepare department budgets and financial reports. - Estimate payroll costs for the department.,Work under extreme...

  • Hotel Maintenance

    2 days ago


    Edmonton, Canada Days Inn by Wyndham Edmonton Downtown Full time

    The Maintenance Person will be responsible for performing general building and property maintenance work to ensure all facilities and amenities are in working order and meet Hotel standards and Safety Standards. **ACTIVITIES**: The duties of the Maintenance Worker include, but are not limited to the following: - Assists with preventative maintenance...

  • Second Cook

    6 days ago


    Edmonton, Canada Ampersand27 Restaurant, Varscona Hotel on Whyte Full time

    At Ampersand27 our menu reflects our personality - we offer an eclectic blend of familiar and exotic flavours made with traditional and trendsetting ingredients. You might say we’re a bit of a paradox. We say we’re Crafted to be Different. When you walk through our doors, you can expect familiar fare, reimagined and served in a completely different...

  • Pastry Chef

    Found in: Talent CA C2 - 1 week ago


    Edmonton, Canada Fantasyland Hotel Full time

    Pastry Chef The Pastry Chef is responsible for preparations of pastries, chocolates, and speciality desserts while ensuring proper industry standards and operations of the Pastry kitchen for the Fantasyland Hotel. Dedicated, passionate and creative, constantly exploring and applying modern, contemporary techniques and trends, pushing the limits of the...


  • Edmonton, Canada Radisson Hotel and Convention Centre Full time

    Radisson Hotel and Convention Centre is looking for a unique individual to fill the position of Front office manager for our hotel. Enthusiastic delivery of creative guest Service Initiatives are essential to this position. **Job duties and responsibilities include** ; but are not limited to the following: Accountable for the effortless and seamless...

  • Concierge Hotel

    Found in: Jooble CA O C2 - 7 days ago


    Edmonton, AB, Canada Pernod Ricard España SA Full time

    Using the table management software: strategically seats guests, updates table status to expedite service, and ensures wait times are kept to a minimum, providing an excellent guest experience • Assists guests who have inquiries about local attractions, including other wineries, restaurants, hotels, etc. • As often as possible, thanks guests for...

  • Guest Service Agent

    3 days ago


    Edmonton, Canada Metterra & Varscona Hotels on Whyte Full time

    Located in one of Edmonton’s most vibrant communities, the Metterra & Varscona Hotels on Whyte Ave are looking for an exciting & enthusiastic addition to our guest service team! The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest services. You'll...


  • Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in...


  • Edmonton, Canada Hampton Inn & Suites by Hilton Edmonton NWSt. Albert Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Work setting**: - Urban area - Hotel, motel, resort **Tasks**: - Develop and implement policies and procedures for daily operations - Recruit and hire staff - Supervise staff - Negotiate with suppliers for the provision of materials and supplies - Negotiate...

  • Guest Arrival Expert

    Found in: beBee jobs CA - 2 weeks ago


    Edmonton, Alberta, Canada Delta Edmonton Centre Suite Hotel Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Edmonton Centre Suites, Street, Edmonton, Alberta, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryFirst impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same...


  • Edmonton, Canada Varscona Hotel on Whyte Full time

    **Description**: Matrix Hotel, & the Varscona & Metterra Hotels on Whyte are looking for an exciting & enthusiastic addition to our maintenance team! The Maintenance Technician is a front line professional that welcomes guests by maintaining all areas of the building, with an emphasis on the guest rooms. The Maintenance Technician must represent the hotel...


  • Edmonton, Canada Varscona Hotel on Whyte Full time

    **Description**: Matrix Hotel, & the Varscona & Metterra Hotels on Whyte are looking for an exciting & enthusiastic addition to our maintenance team! The Maintenance Technician is a front line professional that welcomes guests by maintaining all areas of the building, with an emphasis on the guest rooms. The Maintenance Technician must represent the hotel...

  • Front Desk Agent

    Found in: beBee jobs CA - 2 weeks ago


    Edmonton, Alberta, Canada Delta Edmonton Centre Suite Hotel Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Edmonton Centre Suites, Street, Edmonton, Alberta, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience...

  • First Cook

    2 days ago


    Edmonton, Canada Varscona Hotel on Whyte Full time

    **Description**: At Ampersand27 our menu reflects our personality - we offer an eclectic blend of familiar and exotic flavours made with traditional and trendsetting ingredients. You might say we’re a bit of a paradox. We say we’re Crafted to be Different. When you walk through our doors, you can expect familiar fare, reimagined and served in a...

  • First Cook

    1 day ago


    Edmonton, Canada Varscona Hotel on Whyte Full time

    **Description**: At Ampersand27 our menu reflects our personality - we offer an eclectic blend of familiar and exotic flavours made with traditional and trendsetting ingredients. You might say we’re a bit of a paradox. We say we’re Crafted to be Different. When you walk through our doors, you can expect familiar fare, reimagined and served in a...

  • Reservations Manager

    16 minutes ago


    Edmonton, Canada West Edmonton Mall Full time

    The Reservations Manager is responsible for the day-to-day operation of the Fantasyland Hotel Reservations department, ensuring hotel standards, policies and procedures are communicated and observed by department employees when assisting guests. **Primary Responsibilities**: - Supporting, training and supervising all reservations agents, ensuring they have...


  • Edmonton, Canada Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 2 countries, 15 states, and 7 provinces to support and manage our rapid growth across North America. With over...

  • Guest Service Agent

    1 week ago


    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: Metterra & Varscona Hotels on Whyte are looking for an exciting & enthusiastic addition to our guest experience team! **ESSENTIAL JOB FUNCTIONS**: Welcome guests and ensure efficient guest registration and check out; assist with their luggage to their room. Prepare room key and assign room to guest. Advise on room amenities and features;...

  • Sales Manager

    5 days ago


    Edmonton, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that...