Welcome Desk Associate

2 months ago

Brampton, Canada Sheridan College Full time

The incumbent provides a first point of contact for prospective students, their families, current students, alumni, staff and the general public for information about Sheridan College with the focus on programs we offer. This role is situated in a high traffic area in the Welcome Centre at the Davis campus. Every day the incumbent promotes the Sheridan success story as a higher learning institution of choice to prospective students and their families who walk into the Welcome Centre. Often the incumbent will provide the first impression of our college to a prospect/applicant. In supporting the Recruitment and Admissions Teams, the incumbent monitors and responds to social media, texts, Live-Chat and e-communication channels in addition to participating in Recruitment events. This position is a component of our enrolment strategy and a contributor to Sheridan's public image.

What You’ll be Doing

Providing the first point of contact in a multi channel environment supporting prospective students, applicants and the general public that supports the customer service model for Sheridan and establishes a positive customer relationship;
Responding to queries to determine the type of assistance required, elicits further information and provides explanations and clarification providing customer service for first contact resolution. As required may direct the client to the appropriate individual or department to facilitate resolution;
Promoting and instructing prospects, applicants and students on how to be self sufficient by using web enabled services especially Sheridan’s online self-service portals;
Creating, collecting, and maintaining statistics to track all visitors to the Welcome Centre including their client type, inquiry type, their response and where they were referred;
**To enable optimum client service this includes**: researching and working with each Sheridan unit that provides service to students and prospective students to map out all information and processes that involve students, student participation and student responsibility. Learning the information, and providing all information to the Centre team;

Performing other duties as assigned.

About You

You have a client service focus with an aptitude to make each interaction a positive experience for prospective students, applicants, and current students, providing consistently excellent customer service.

You enjoy balancing many different tasks and can prioritize multiple projects while staying organized.

You exercise sound judgement, and your sharp problem-solving skills allow you to thrive in a fast paced, front facing role.

2-year diploma in Social Sciences, Business, Public Relations or a related field along with a minimum of 3-years practical experience an educational or business environment (or an equivalent combination of relevant education and experience).

Demonstrated computer skills and experience in Microsoft Office Suite.

Experience with student information systems (e.g. Peoplesoft, CRM) is preferred.

**Who We Are**:
**For more information, visit**: Why Work at Sheridan

Other Details

**Faculty/Department**: Office of the Registrar

**Campus Location**: Davis (may be assigned activities at any Sheridan campus). This position is scheduled to work on campus everyday.

**Reference #**: J0423-1060

**Employee Group**: Support Staff - Permanent

**Payband**: F

**Hourly Range**: $28.56 - $33.11

**Hours**: 8:30 - 4:30pm, Monday to Friday

**Hours/Week**: 35

**Application Deadline**: April 25, 2023

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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