Booking Assistant

4 weeks ago


Cobourg, Canada Five Counties Children's Centre Full time

**Position Summary**:
Performs a variety of administrative and client related activities including scheduling and booking of client appointments, processing of referrals from Central Intake, maintaining the client databases and reception duties

**Main Responsibilities**:

- Utilizing a computerized scheduling system, schedules and books client appointments and follow-up appointments
- Supports intake and referral processes
- Performs clerical duties including answering telephones, responding to inquiries, obtaining client files as necessary, printing schedules, and forwarding problems and complex queries to appropriate personnel
- Enters data into confidential electronic health records
- Provides reception duties
- Participates in department and Centre meetings and committees as required.
- Maintains strict confidentiality regarding all information pertinent to the children and families served by the Centre.
- Assumes other duties as assigned in accordance with experience, training, and qualifications to which legislated requirements may be applicable.

**Qualifications**:

- Office Administration Diploma or equivalent experience in a similar setting
- 2 - 3 years scheduling experience; experience in a healthcare field is preferred
- Proficiency in Microsoft Office Suite, especially Excel
- Demonstrated exceptional ability in communication, organizational skills and problem solving
- Excellent customer service skills
- Ability to multi-task and deal with interruptions
- Ability to maintain confidentiality; high degree of accuracy and attention to detail
- Be committed to working within a family-centred approach
- Demonstrated ability to work collaboratively with others
- Valid driver’s license and access to a vehicle
- Occasional evening work may be required
- Proof of vaccination against COVID-19 (3 doses) is a job requirement

**Job Types**: Full-time, Permanent

**Salary**: $42,553.00-$46,624.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
All health and safety protocols for COVID-19 are in place

Work Location: In person

Application deadline: 2023-06-15
Expected start date: 2023-07-04


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