Spa Desk Specialist
2 weeks ago
**Position**:Spa Guest Service Specialist
**Reports to**: Spa Director
**Purpose of the Position**:
- To provide outstanding and genuine customer services for our spa guests
Key Objective #1
- **To ensure smooth daily operations in the spa department**
**Typical Activities**:
- Warmly greet guests and verify treatment times as they check in for their spa services
- Ensure the appropriate paperwork is filled out and ready for the therapist
- Ensure the necessary photocopies are made if the guest has more than one registered service.
- Attempt to locate guests who may be missing or late for spa services
- If guests have mobility issues ensure they have accessible treatment rooms.
Key Objective #2
- **To upsell spa services**
**Typical Activities**:
- Have a thorough knowledge of our spa services and therapist capabilities
- Identify opportunities to sell additional spa services
- Update the smart board daily to reflect spa availability
- Book the appropriate spa services that best suit the guests needs and be prepared to offer alternatives if the treatment requested is not available.
Key Objective #2
- **To problem solve guest itinerary issues**
**Typical Activities**:
- Assist guests with specific gender requests or therapist requests when possible
- Assist guests with any reasonable changes to their itinerary including moving treatments, adjusting meal times and adding wellness classes
Note: Spa Guest Service Specialist will also be expected to perform any other duties as assigned by the Spa Director, Spa Manager or Owner.
**Direct Reports**:
- None
**Indirect Reports**:
- None
**Relationships with**:
- Spa Director
- Spa Manager
- Spa Administrator
- Director of Operations
- Spa Therapists
- Spa Attendants
- Guest Services Department
**Education**:
**Training**:
- Service Excellence Certification
- Maestro Training
**Experience**:
- Minimum of two years customer service experience preferably in the spa or hospitality sector.
**Decision Making Authority**
- Cancellation of treatments
Problem Solving Authority
- Responsible for solving guests concerns and/or forwarding to the appropriate area and follow up and inform the guest of progress.
**Job Types**: Full-time, Part-time, Permanent
**Job Type**: Part-time
Part-time hours: 24 per week
**Salary**: $18.00-$20.00 per hour
Day range:
- Weekends only
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
Work Location: In person
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