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Parts and Service Manager- Grimsby, On

4 months ago

Grimsby, Canada Handling Specialty Full time

**Parts and Service Manager
- Grimsby, ON**:
**Handling Specialty is seeking Full-Time Parts and Service Manager to join our growing team.**

**Why Join Handling Specialty?**
- Competitive compensation
- Permanent Full-time work
- Paid Vacation time
- Yearly Work boot allowance
- Health Benefits, with Company Pension Plan with no employee contributions required.
- Wellness committee with the focus on Mental Health
- Social committee; company Holiday Parties, BBQ’s

**Skills & Experience**
- Highly Skilled with 10+ years’ experience dealing with customers in a service and parts environment.
- Ability to read technical drawings and understand specifications.
- Experienced in interpreting technical calls related to equipment with mechanical, electrical or hydraulic field issues and soliciting resources within the company in providing a solution.
- Thrives in a challenging and dynamic environment and able to prioritize tasks efficiently
- Experience in managing direct reports of service and parts coordinators and being accountable for their work
- Meet objectives of on time delivery for quotations and field service support and parts delivery.
- Can manage multiple tasks on a daily basis with exceptional prioritization ability
- Experience in issuing Purchase Orders an asset.
- Post-Secondary Education in one of these relevant field preferred**. **(Millwright, Hydraulics, Programming, Industrial Electrical or Engineering)
- Positive ‘can do’ attitude, team player without ego.
- Familiarity with compliance management solutions such as Cognibox or ISNet an asset.

**Major Duties and Responsibilities**
- Manage customer calls for service, parts, warranty and troubleshooting requests while leading the team to provide solutions or quotations and executing follow ups on support.
- Manage and mentor direct reports including parts, service and field specialists.
- Responsible for managing budgets and revenue within the parts and service group and mitigating warranty costs
- Ability to be a calming front for irate customers.
- Maintain strong existing customer relationships and help grow network of new customers.
- Work in collaboration with the Project Management Group and Site Services Group to manage all related warranties and filing of any documentation.
- Coordinate crews of service technicians and provide support to them while traveling
- Preparation of formal Service Reports and Inspection Records to be submitted to customers.
- Prepare preliminary invoices for submission to accounting for formal processing.
- Accurately estimate on-site service calls based on location and duration of visit.
- Support the NCR process for failures learned on parts and service while in the field.
- Perform filing and maintaining technical records of appropriate documents relating to parts and service orders.
- Participate in sales and manufacturing kickoffs as applicable
- Ability to travel within north America up to 10% of time for customer relationship building.
- Any other duties as assigned by the Senior Manager.

If you are interested in this position, clearly outline experience and salary expectations and quote reference code Parts and Service Manager when responding to:
**_Elizabeth Adams_**
- HR_