Apprentice Technician

**Summary**

The Apprentice Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a technician is to instil brand loyalty and ensure a positive customer service experience.

The Apprentice Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.

An Apprentice Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department.

**The Details**

**Be detail and task-oriented**
- Perform work as described on repair order with efficiency and accuracy, in accordance with the manufacturer and Grimsby Kia's standards.
- Diagnose the cause of vehicle malfunctions and recommend/perform appropriate repairs.
- Examine vehicle to identify necessary repair or maintenance items that may not be included on the repair order and communicate to Service Advisor or Shop Foreman.
- Communicate with the Parts Department to obtain needed parts.
- Notify Service Advisor or Shop Foreman immediately if additional work is needed, if work outlined on repair order is not needed, or if repairs cannot be completed by the time promised.
- Clearly and accurately document all work performed.
- Road test vehicles as required or refer to the inspection technician as appropriate.
- Attend and successfully complete factory training as required by the manufacturer or Grimsby Kia.
- Keep abreast of factory technical bulletins.
- Follow warranty material disposition procedures.
- Save and tag parts of the job if requested by the customer.
- Understand and follow federal, provincial and local regulations, such as those governing the disposal of hazardous wastes.
- Maintain the order and cleanliness of customer cars and work areas.
- Account for all dealership-owned tools at all times.
- Return them to the proper place and in the same condition as they were received.
- Meet all requirements of provincial and federal law dealing with automobile repair and consumer protection.

**Be a strong communicator**
- Greets all customers warmly.
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.

**Commit to the Dealership Brand**
- Complete the training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results-oriented and accountable.
- Able to operate manual and automatic transmissions.
- Basic computer skills.

**Education & Experience**
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Valid Automotive Technician Certification (310S)
- Brand experience preferred but not required.
- Ability to multi-task
- Valid Driver’s license and clean driving record.
- Strong written and verbal communication skills (proficient in English).
- Reliable and disciplined - able to follow through on assignments.
- Organized/able to prioritize in order to meet deadlines.
- Self-motivated.
- Accuracy and detail oriented individual.
- Committed to achieve the very best in customer service and teamwork.