Patient Exp Data Specialist-pt(.5) Pfcc

1 month ago


Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time

**Ref# 23NON021**

**1 ‑ Part Time 0.5 ‑ Patient Experience Data Specialist**

**Patient & Family Centered Care**

Reporting to the Manager, PFCC, Patient Experience, Engagement and Advocacy, the Patient Experience Data

Specialist (Specialist) is essential in enabling and supporting the Thunder Bay Regional Health Science Centre's

(TBRHSC's) Patient Family Centred Care philosophy and the Patient Experience direction in Strategic Plan 2026.

The Specialist is a content expert and develops and maintains all aspects of the survey system used to monitor

patient experience results and support ongoing improvement in the patient experience. Responsibilities include

working with the patient survey provider, monitoring response rates and reporting on results, and managing and

supporting end users in their access and use of the patient survey system.

EMPLOYMENT REQUIREMENTS:
Education/Experience:

- Undergraduate degree in health sciences or business
- 3‑4 years experience in health sciences or business

Skills/Abilities:

- Effective communication, interpersonal and collaboration skills
- Good problem solving and analytical skills
- Ability to work with a multidisciplinary team
- Ability to work independently, multitask and prioritize workload to meet various deadlines
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Working knowledge of the health care system
- Ability to use standard office equipment (computer, phone, printer, copier, etc) and various computer software

programs (for sourcing data, creating written and statistical reports, analysis, etc)

Salary Range: $33.221 to 39.083

The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets

Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of

full vaccination of all required doses of a COVID‑19 vaccine approved by Health Canada to Occupational Health &

Safety.

The Health Sciences Centre (HSC) is committed to delivering healthcare in a manner that is consistent with Patient

and Family Centred Care. Applicants are required to have a demonstrated knowledge, understanding and

commitment to this care philosophy.

imperative, therefore, all applicants will have to demonstrate a good attendance record to be considered for this

position.

We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work

environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible

are available throughout the selection process. Additionally we are identified as an English/French speaking health

If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified

individuals.

Interested applicants must submit a resume outlining relevant previous experience and training no later than

11:59p.m. on
**Thursday, 23 February, 2023**.

website.

Posted: February 16, 2023

NON UNION



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