Customer Care Agent

2 months ago

Kitchener, Canada Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

**Who is Allstate**:
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

**Role Designation**: Hybrid
**Agency address**: 1187 Fischer Hallman Road, Unit 606 Kitchener, ON N2E 4H9

**Our team is growing, and we are actively looking to hire Customer Care Agents Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.**

**The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.**

**Accountabilities**:

- ** Respond to customer inquiries about their policy in a professional manner.**:

- ** Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.**:

- ** Provide personalized service while being a Trusted Advisor with respect to insurance.**:

- ** Promote Allstate features and benefits as part of ongoing portfolio reviews.**:

- ** Manage policy renewal process and client inquiries to make changes to their policies.**:

- ** Reply to on-line requests as required**:

- ** Promote client loyalty through attention to detail and relationship building during policy renewals and updates.**:

- ** Meet and exceed key performance and attendance metrics.**:
***Qualifications**:

- ** Post-secondary education or equivalent work experience**:

- ** Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.**:

- ** Greater than 1 year customer service experience**:

- ** This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.**:
***Bonus Qualifications**:

- ** Call center, face to face customer service experience and insurance experience is preferred.**:
***Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.**:
**Skills**

Consumer Protection, Customer Centricity, Customer Data Management, Customer Insights, Digital Literacy, Inclusive Leadership, Learning Agility, Relationship Building, Results-Oriented, Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.®

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