Night Auditor

3 weeks ago

Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

A Night Auditor holds the position of being the ambassador for welcoming guests for their overnight arrival. This position will entail problem solving guests concerns and proactively exceeding guests’ expectations throughout check-in, settling their room and food charges, balancing accounts, and preparing Front Desk systems for next day.

**BENEFITS OF WORKING FOR THE COMPANY**:

- Hotel discounts all over the world for you and your family/friends
- Group insurance benefits for all full-time employees
- Employee events throughout the year
- Access to discounted Kingston Frontenacs Hockey tickets
- Being part of a company who values diversity and inclusion
- Growth & development opportunities

**KEY AREAS OF RESPONSIBILITY**:

- Register guest on the computer, check guest in and out, handle reservations, process guest payment, answer all phones and radio calls, maintain “float” in cash drawers
- Problem solving guest concerns and proactively exceeding guest expectations
- Complete all required checklists/paperwork during shift as required
- Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns, noise & security, or service issues
- Develop and maintain a thorough knowledge of our hotel’s facilities and features
- Perform all Night Audit duties, including posting of Room & Tax, balancing guest accounts, ensure accurate entry of guest reservation and profile information, telephones, F & B outlets, processing No Show and Pre-paid Reservations, ensure accurate registration card bucket
- Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up. Communicate reconciliation issues with other staff/management
- Run tapes for all postings and balance each department
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
- Review, correct and balance all credit cards, reconciling direct bills and Corporate Lodging
- Close batches for Catering and Front Desk
- Any additional duties the management team assigns
- **The above areas of responsibility are not all inclusive and may be amended from time to time**_.

**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handing change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches.
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**QUALIFICATIONS**:

- Completion of grade 12
- Minimum 2 years customer service experience
- Front Desk experience preferred
- Must be computer literate
- Ability to speak French is an asset
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent attention to details
- Must be a team player and have excellent communication skills
- Must be able to stand for long periods of time
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Ability to work overnight shift

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to perform duties while standing and/ or walking for the majority of the shift.
- Ability to lift weights up to 30 lbs, push and pull heavy equipment such as cleaning carts, cots, and equipment.
- Ability to stoop, bend, stretch, and lift while performing duties.
- Specific vision abilities required by this job include close vision and distance vision.

**WORKING CONDITIONS**:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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