Service Coordinator
3 months ago
At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily.
**Location: Pembroke Chrysler**
1398 Pembroke St W
Pembroke, Ontario
K8A 7M3
**Compensation: $40,000 per year**
The Service Department Coordinator position will be tasked with handling all support aspects of the service department as required, primarily through the handling of internal work order administration, warranty claims administration, and customer experience (ASSI) coordination, as well as actively supporting other service staff including retail advisors and Service Manager as necessary.
**What You Will Be Doing**:
- Assisting customers in peak times as a back up to our service advisors and parts counter, and to cover absences or vacations
- Maintain an excellent relationship with the new and used car departments, quoting repairs, scheduling work, meeting reconditioning deadlines and estimates
- Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS
- Facilitating the sales-to-service customer handoff through explanation of service menu and maintenance requirements, and booking first appointments
- Follow up pre-booked appointments prior to initial service visits, as well as missed service appointments
- Maintenance of the customer facility condition and materials for customer experience such as sanitation products, and lounge amenities
- After service contact and follow up, ensuring peak customer satisfaction and manufacturer experience standards (ASSI)
- Handling of initial contact for after service inquires, issues, complaints and engaging with Service Manager for handling
- Ensuring compliance with all manufacturer service and warranty standards with regards to paperwork, technician documentation and filing systems
- Leadership and participation in the dealership customer experience and positive employee culture and attitude
**What You Bring to the Table**:
- Valid G driver's license
- Clean driver's abstract
- Ability to work rotating Saturdays
- PBS experience is a definite asset
- Previous Service advisor with a proven track record is considered an asset, however, we will train the right person for the role
- A very positive person who must possess excellent computer skills, and ability to multi-task in a fast paced environment
**So **why work for us?**
- The 401 Group of Companies is privately owned and 100% Canadian
- 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
- A high energy, fast paced and fun work environment with various initiatives and rewards
- Individual and team-oriented coaching, mentoring, and training
- Opportunities for career path planning, growth, and advancement from within
- Health & wellness benefit enrolment opportunities
- Employee referral bonus opportunities
- Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
- A corporate swag e-site for employees exclusively
- Perkopolis enrollment
- On-site Parking
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless
-
Mesa Coordinator
7 months ago
Pembroke, Canada Corporation of the County of Renfrew Full timeReporting to the Director of Community Services, the Mesa Coordinator will provide strategic, operational and administrative leadership that aligns with the Mesa mandate. This position will lead the planning and implementation of programs, resources, comprehensive support services and wrap-around care for all community members to...
-
Building Infrastructure Coordinator/inspector
6 months ago
Pembroke, Canada Corporation of the County of Renfrew Full timeThe Division of Real Estate is responsible for ensuring the habitability and long-term viability of the buildings owned by the County of Renfrew and Renfrew County Housing Corporation through the completion of capital jobs with the approved annual and long-term plans. Reporting to the Manager of Real Estate and in consultation with the Supervisor of...
-
Service Advisor
8 months ago
Pembroke, Canada Murphy Ford Full time**General Functionalities**: - Responsible for booking service appointments - Coordinate appointments with the Service Advisors - Conduct follow-up with customers - Promoting the dealerships Service and Sales Departments - Assist the Service Manager with other various duties assigned **Requirements**: - Familiarity with service merchandising - Superior...
-
Service Advisor
2 months ago
Pembroke, Canada MURPHY FORD SALES LTD Full time**General Functionalities**: - Responsible for booking service appointments - Coordinate appointments with the Service Advisors - Conduct follow-up with customers - Promoting the dealerships Service and Sales Departments - Assist the Service Manager with other various duties assigned **Requirements**: - Familiarity with service merchandising - Superior...
-
Construction Project Coordinator
6 months ago
Pembroke, Canada Frecon Construction Ltd Full timeFrecon Construction Limited is a full-service general contracting firm that builds in the industrial, commercial and institutional markets across Eastern Ontario. We are always looking for fresh perspective and innovation. We are searching for an ambitious Construction Project Coordinator. We Are Seeking: - A highly personable individual with the ability...
-
Care Coordinator, Temporary Full Time, Inclusion
6 months ago
Pembroke, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Human Resource Staffing Coordinator Full Time
6 months ago
Pembroke, Canada The Home Depot Canada Full time**Position Purpose**: Reporting to the Store Human Resources Manager (SM) this role will support the HR function in the store in the areas of staffing, associate training, associate development, and WSIB/WCB administration and reporting, scheduling, and administrative functions. The role will spend approximately 60% of the time with scheduling and 40% of...
-
Documentation Control Coordinator
6 months ago
Pembroke, Canada MED-ENG - A Brand of The Safariland Group Full timeTOGETHER, WE SAVE LIVES **Summary**: The Documentation Controller / Buyer / Coordinator provides support to the Plant in many different areas as outlined below. This position interacts daily with all Associates at the Plant and many departments within the company. **Duties & Responsibilities**: **Documentation Controller 40% of the time**: -...
-
Construction Project Coordinator/manager
6 months ago
Pembroke, Canada Frecon Construction Ltd Full timeFrecon Construction Limited is a full-service general contracting firm that builds in the industrial, commercial and institutional markets across Eastern Ontario. We are always looking for fresh perspective and innovation. We are searching for an ambitious Construction Project Coordinator/Manager. We Are Seeking: - A highly personable individual with the...
-
Documentation Control Coordinator
7 months ago
Pembroke, Canada Safariland Group Full timeTOGETHER, WE SAVE LIVES Summary: The Documentation Controller / Buyer / Coordinator provides support to the Plant in many different areas as outlined below. This position interacts daily with all Associates at the Plant and many departments within the company. Duties & Responsibilities: . Documentation Controller 40% of the time: ...
-
Parts and Service Sales Representative
6 months ago
Pembroke, Canada RG Dick Plummer Marine Full time**Plummer Marine** is looking for **Parts Advisors** to join our team in Pembroke, ON. **Responsibilities**: - Provide assistance to customers regarding parts and repair options - Answer phone calls, provide information to customers, and assist customers with parts orders. - Process incoming parts orders and coordinate to ensure timely delivery of parts. -...
-
Customer Service Representative
6 months ago
Pembroke, Canada MacEwen Petroleum Inc. Full time**OVERVIEW**: Based at the Company's Pembroke Office, the focus of this role is to provide exceptional customer service, in person and on the telephone, to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and...
-
Buyer / Ims Coordinator-manufacturing General
7 months ago
Pembroke, Canada Krueger International Incorporated Full timeAt KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best...
-
Guest Service Representative/ Night Auditor
6 months ago
Pembroke, Canada Comfort Inn Pembroke Full time**THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...
-
Pembroke, Canada Krueger International Incorporated Full timeAbout Krueger International IncorporatedWe prioritize understanding our customers' needs to provide tailored solutions. Our commitment to customer satisfaction drives our approach to serving them better.At Krueger International Incorporated, we've built a reputation for offering expert advice, design options, and personalized solutions since 1941. We've...
-
Indigenous Child/youth Services Worker
2 months ago
Pembroke, Canada FAMILY & CHILDREN SERV. Full time**INDIGENOUS CHILD AND YOUTH SERVICES WORKER** **1.0 FTE, 12 Month Contract, Pembroke Office** **Department**: Child Welfare **Accountability**: Restorative Practice Supervisor **Location**: Lodge at 464 Isabella Street, Pembroke, Ontario Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative,...
-
Transportation Coordinator
2 months ago
Pembroke, Canada Carefor Health & Community Services Full time**Summary of Function** **Qualifications** - Diploma in Office Administration or comparable certificate or an acceptable combination of education and experience - Minimum 5 years’ experience in an office setting - Experience communicating with clients, public and staff. - Experience working with Microsoft Office (Word, Excel) - Experience in scheduling -...
-
Adult Protective Services Worker
6 months ago
Pembroke, Canada FAMILY & CHILDREN SERV. Full time**BILINGUAL ADULT PROTECTIVE SERVICES WORKER** **CONTRACT - 18 MONTHS** **Department**: Developmental Services **Accountability**: Supervisor of APSW, CSN and UR **Location**: Pembroke Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming...
-
Counter Sales Representative
7 months ago
Pembroke, Canada RG Dick Plummer Marine Full time**Plummer Marine** is looking for **Parts Advisors** to join our team in Pembroke, ON. **Responsibilities**: - Provide assistance to customers regarding parts and repair options - Answer phone calls, provide information to customers, and assist customers with parts orders. - Process incoming parts orders and coordinate to ensure timely delivery of parts. -...
-
Retirement Home Supervisor
6 months ago
Pembroke, Canada Carefor Health & Community Services Full time**SUMMARY OF POSITION** Under the direction of the Manager, the Supervisor, Retirement Home, is responsible for the day-to-day supervision, provision, and coordination of care to residents according to the Carefor policies and procedures. The Supervisor collaborates with members of the Carefor program teams in meeting individual needs to attain optimal...