Desktop Support Technician Level Ii

6 months ago


Longueuil, Canada Heunets Systems Full time

URGENT

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

**RESPONSIBILITIES**
- Provide first/second level contact and problem resolution for customer issues.
- Work with third party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
- Background knowledge in Computer science or any related field.
- Minimum of 18 months of IT experience.
- Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
- Basic knowledge of Mac operating system, to support Apple pc users.
- Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.

**Job Type**: Part-time

Expected hours: 40 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Longueuil, QC J4N 1P8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a recent BGV and Drug Test result ? Are you willing to undergo one?

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- iOS: 1 year (preferred)
- Windows: 2 years (preferred)
- Desktop support: 2 years (preferred)

**Language**:

- French (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person



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