Director of Employee Experience

4 weeks ago

Kirkland, Canada Pival Full time

**Position Location**:

- Kirkland, Quebec, Canada

**Division**:

- Human Resources**# of Applicants**:

- 1**Schedule**:

- Permanent**Shifts**:

- Day**Insert start and finish time for shift AM/PM**:

8:00 AM
5:00 PM

**Days**:

Monday,Tuesday,Wednesday,Thursday,Friday

Pival International Inc. is a global logistics and supply chain management company with a comprehensive menu of warehousing logistics solutions and transportation solutions, including time sensitivity (land and air), FTL, LTL, intermodal.

**Scope of the Role**

Reporting to the Vice President of People & Culture, the Director - Employee Experience will be responsible to manage the HR team. The incumbent will be tasked to spearhead strategic learning & development initiatives to support in cultivating people managers, and employee progression feeding into increased levels of retention. They will identify L&D priorities to the management and be responsible for the delivery of the various projects.

**Role Tasks & Responsibilities**

**Learning & Development**:

- Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals
- Deliver new learning programs to foster the growth and evolution of our team
- Evaluate training solutions based on effectiveness, ROI, client’s perceived value and longevity
- Implementation, set up and maintenance of LMS; define content, scheduling and tracking attendance and completion
- Implement national learning programs and initiatives to address needs of multiple business units globally
- Seek out the latest research and best practices and identify key trends
- Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders to understand, recommend and deploy effective solutions. Collaborate with managers to develop their team members through career pathing.
- Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
- Recommend and develop employee engagement programs and activities that enhance employment experience.
- Acting as the go to within the business for anyone with questions or queries regarding training and development plans.
- Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching.
- Develop and manage the Succession plan and Mentorship program
- Building relationships with 3rd party training providers
- Managing the development of the HR team from a training perspective
- Implement and develop organizational development programs and projects, such as change management, team engagement, welcoming and onboarding, recognition, appreciation of contribution, etc.

**Team, Client, Talent & Project management**:

- Coach, mentor, and develop HR team
- Drive & execute HR Department annual goals set by VP of People & Culture
- Support HR generalist in union negotiations and management
- Oversee and negotiate vendor and contract management as required
- Build strong relationships with key Managers within your service lines of responsibility
- Provide guidance to People Leaders for all phases of the Performance and Reward Cycle including Annual Reviews, Calibration, Goal Setting and Reward Planning
- Provide a proactive HR consultation service to all people managers advising them on all issues that arise in their teams
- Provide coaching, advice and approval for employee relations, performance management and terminations
- Participate in succession planning and workforce planning initiatives

**Compliance & system management**:

- Ensure compliance with applicable employment and labor laws - provincial & federal
- HRIS, ATS and LMS management
- Support other Directors and Managers through their periods of transformation
- Identify & facilitate process improvement projects to drive efficiency
- Other tasks as assigned

**Role Requirements**
- Active CRHA-CRIA designation (CHRP) will be considered an asset
- Bachelor’s degree in relevant field
- Excellent oral, written and interpersonal communication skills in English
- Strong facilitation and presentation skills
- 7 to 10 years of experience, 2-3 of which in team management
- Proven track record in building and developing HR processes
- Demonstrate in-depth knowledge of labor laws and HR best practices
- Highly motivated self-starter
- Multi-tasking with the ability to remain calm during high volume periods
- Strong analytic skills and problem-solving ability
- Experience in unionized environment (asset)

**Additional Information**
- A master in the art of asking the right questions to find the true sources of the organization's issues
- An outstanding popularizer who knows how to orchestrate various channels of communication to get the organization's messages to everyone,

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