Front Desk Personnel

2 months ago

Vancouver, Canada Vancouver Dermatology Group Full time

**Hiring for Multiple Positions**:
**1. Receptionist / Front Desk Personnel**

**2. Concierge**

**3. Clinical Assistant (Medical Office Assistant / Nurse)**

1. The **Front Desk Personnel** position is focused on ensuring patients at our clinic have a smooth check-in and check-out process. This includes; checking-in patients, checking-out patients, scheduling patients, assisting our staff with ensuring patients are seen in a timely manner, providing excellent customer service, maintaining a positive demeanor that is reflective of our clinic, and more. The Medical Office Assistant is an _integral_ part of our clinic, serving as both an introduction and conclusion to our patient’s experience.
- Are you a people person with a positive demeanor?
- Are you a strong communicator and comfortable speaking to people from all walks of life?
- Are you good with technology and scheduling?
- Do you have top-notch organizational skills and attention to detail?
- Are you motivated by excellence and are you driven to help both you and your team learn and grow in the medical profession?
- Do you enjoy working in a face paced environment?

**This Position Is Right For You If You Are**:

- An organized person
- An excellent communicator
- Comfortable interacting with a high volume of patients (30-50 phone calls and/or in-person visits per day)
- A high achiever who is motivated to see themselves and others succeed
- A creative, caring, and collaborative team player
- Able to keep up in a fast-paced, multi-tasking environment
- Comfortable with constructive criticism
- Adaptable to work with our EMR and other medical software/technology
- Comfortable with unexpected changes/situations and working under high-pressure
- A person with a positive attitude/demeanor

**A Day In The Life of Our Front Desk Personnel**
- Greeting patients
- Check-In/Check-Out processes
- Creating patient charts
- Booking appointments
- Assisting with clinic flow
- Medical photography
- Clerical tasks as needed (scanning, faxing, etc.)

**Qualifications**
- Undergraduate degree (or higher) in any field of study at a recognized institution within Canada or the United States. Does not have to be medically-related.
- Customer service experience an asset
- Prior experience working in a medical office (physician-based practice) an asset

2. The **Concierge** position provides high-level customer service by liaising with patients pre
- and post-procedure, resolving issues, answering questions and optimizing scheduling.

**This Position Is Right For You If You**
- Have a strong ability to communicate effectively in English (written and spoken)
- Take pride in delivering exceptional customer service
- Are comfortable with multi-tasking
- Are highly organized and methodical
- Are comfortable working in front of a computer and on the phone for prolonged periods

**A Day In The Life of Our Concierge**
- Calling patients to schedule appointments
- Answering questions regarding procedures
- Following up with patients post encounter

**Qualifications**
- Undergraduate degree (or higher) in any field of study at a recognized institution within Canada or the United States. Does not have to be medically-related.
- Call centre, support line and/or customer service experience strongly recommended

3. The **Clinical Assistant Position** is focused on assisting the physician complete the in-room encounter and optimize the patient experience.

**This Position Is Right For You If You**:

- Enjoy and are comfortable speaking to a variety of different patients each day
- Are comfortable assisting in 20-40 encounters per day
- Enjoy working with your hands
- Have strong attention to detail and good manual dexterity (hand-eye coordination)
- Enjoy working in fast-paced environment
- Have good physical stamina (typical day involve lengthy periods of standing and walking)
- Are able to multi-task and move through tasks efficiently
- Have strong communication skills and professional bedside manner
- Are passionate about a career in medicine

**A Day In The Life of Our Clinical Assistant**
- Assisting with charting
- Obtaining a basic history
- Optimizing patient positioning for procedures
- Preparing tools/equipment for procedures (surgical and/or laser)
- Obtaining medical photography (as needed)
- Counselling regarding pre
- and post-procedure instructions
- Assisting with ancillary paperwork (laboratory requisitions, prescriptions, consent forms)

**Qualifications**
- Undergraduate degree (or higher) in any field of study at a recognized institution within Canada or the United States.
- 1 year+ of experience with direct face-to-face interaction with patients under the supervision of a medical doctor
- Nursing experience in a community-based (non-hospital) physician practice an asset (ie. family medicine, plastic surgery)
- Customer service experience an asset

Our Medical team has a great camaraderie, and we’re looking for someone who will work hard and play hard along with

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