Manager of Clinical Services, Employer Services

1 month ago

Etobicoke, Canada CBI Health Full time

**Manager of Clinical Services, Employer Services - Ontario**:
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

Are you a registered rehabilitation professional who leads by example in upholding best practices in care delivery? Do you have what it takes to build and inspire a team aligned with the corporate values and vision as well as clinical goals and service standards? If so, CBI Health has an excellent opportunity for you to take on a leadership role on our Workplace Solutions team. As Manager of Clinical Services, you will create a work environment that exemplifies CBI Health's values by effectively coaching, mentoring and engaging staff as well as fostering business growth through relationships with employers and funders. Ensuring exemplary customer service and consistently executing efficient and effective employer services programs, you will promote the successful attainment of clinical excellence and associated business outcomes.

**Take an inside look at what you’ll do each day**
- Lead and inspire others, developing and retaining talent, mentoring, and leading by example
- Promote and facilitate communication, leading and developing an employer services team
- Deliver a strong clinical practice with excellent client outcomes.
- Set goals that align with the key strategic priorities
- Engage with employers, funders and other stakeholders, listening to and anticipating their needs while finding opportunities to provide solutions to their challenges
- Provide clinic input into business decisions, service delivery model and developmental opportunities for team members.
- Ensure that service delivered aligns with key performance indicators (KPIs) and that all practices are conducted with integrity and in alignment to Best Practice and CBI policies, including Privacy policies
- Ensure the clinical team is engaged with the surrounding community, employers and funders
- Ensure staffing requirements meet demand for access to care and clinical service provision
- Align local objectives to organizational key strategic priorities and functional goals, identifying clinical metrics to meet and exceed the CBI vision and values
- Organize resources to solve problems and make tough decisions, while functioning independently as well as part of a team
- Ensure best practices are met and adherence to guidelines is established with clinical staff on a local, regional, and central level
- Coach, mentor, develop and performance manage clinical staff through consistent use of PPD process

**What you need to be successful**
- Registration with a relevant profession’s governing Ontario college
- A valid driver’s licence, reliable access to a vehicle and a willingness to travel as needed
- Clinical experience in the field of employer services
- Management experience in a clinical setting is an asset
- Commitment to fostering an environment of employee development and coaching
- Exceptional interpersonal and communication skills
- The ability to function independently and multi-task
- Enthusiasm for furthering your skills through additional training
- The ability to analyze information from information systems/databases, service providers, client reports, staff feedback and industry trends and practices to formulate recommendations and provide input to planning processes
- A strong sense of how to balance multiple priorities as circumstances and information change
- A creative and innovative approach to developing solutions
- The ability to guide decision-making in complex clinical situations

**What CBI Health offers you**
- Continuous learning and skills development, including opportunities for career advancement
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Excellent administrative support, so you can focus on your patients
- Flexible hours, which allow work-life balance and focus on quality of life

**About us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our

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