Customer Service Coordinator

2 weeks ago


Etobicoke, Canada Up Right Services Full time

**About Up Right Services**

Up-Right Services Ltd. is Canada's leading supplier of film and entertainment scaffolds, pipes, clamps, tracks, screens, têxtiles and rigging supplies.

We are a small and mighty team dedicated to our client needs. We have a passion for what we do and we care a greatly about our employees' growth and well-being. We maintain a culture that's supportive, transparent and caring.

**About the Role**

We are looking for a **Customer Service** **Coordinator** who will be responsible for assisting clients with the sales of the company rentals to assist in the drive of sales process. The incumbent will serve as the second point of contact between the company and its prospective clients, after the salesperson. This position will contribute to high quality customer service and achievement of sales targets.

**Key Activities Include**:

- Work closely with and take guidance from the Salesperson
- Ensure a high level of customer satisfaction through excellent sales and customer service
- Follow and achieve sales targets
- Reach out to client leads through cold calling
- Provide excellent customer service
- Remain knowledgeable about company offerings
- Check data accuracy in orders and invoices
- Coordinate sales effort with salesperson and other departments
- Stay up-to-date with new products and features

**Skills & Abilities Required**:

- Excellent knowledge of MS Office Skills
- Understanding of sales performance metrics
- Basic understanding of sales principles and customer service practices
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under tight deadlines
- Working knowledge of customer and market dynamics and requirements
- Excellent communication and interpersonal skills
- Highly motivated and target driven with a proven track record in sales
- Maintains a friendly and energetic personality with customer service focus

***Education & Experience Requirements**:

- Bachelor’s degree in business or a related field
- Certification in Marketing, Sales or relevant field is an asset
- 2+ years’ experience as a Sales Associate or similar role

**Working at Up Right Services**

Our cohesive team is service-oriented, transparent, and passionate about meeting the needs of our clients. Our team is also learning oriented, open to change, and enjoys the work that we do.



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