Customer Service Representative

5 months ago

Markham, Canada National Healthcare Solutions, Inc. Full time

Epic Health Solutions® is looking for top talent to join its team of professionals Epic Health Solutions® is a one-stop shop that provides network solutions, healthcare management, and medical assistance for international clients in the Americas. With operational hubs in Toronto, Miami, Panama City, and Guayaquil, Epic Health Solutions® brings a strong legacy of experience and in-depth knowledge gained from 35+ years in a challenging and ever-evolving marketplace. Part of an award-winning enterprise group, the affiliated healthcare companies have more than 450 employees worldwide.

**The essential functions include, but are not limited to the following**:

- Receives and responds to customer service inquiries both written and verbal.
- Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
- Coordinate plus services with the Assistance team.
- Call providers for missing information (Cost to date, Medical records, follow up on bills).
- Take provider calls on bill status and funding.
- Update system with client communication specific to a case.
- escalate process issues to Account Managers.
- Collaboration with Account Manager and Sales.
- Retrieve missing information for a case from corporate client.
- Escalate big issues to Account Manager.
- Other duties as assigned and deemed necessary per business and department needs

**Minimum Qualifications**
- 1-2 years of customer service experience in the insurance industry
- High school diploma
- Good verbal communication skills
- Proficiency in German, French or Spanish (highly desired, but not required)
- This position requires a person who has an inherent service orientation, who can remain calm and clearly communicate tactfully, both externally and internally
- Understanding of different cultures

**Working Conditions**
- General office working conditions.

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Manual dexterity is required to use desktop computer and peripherals. Exposure to variable weather conditions is likely.

**Work Environment**
- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**Travel**
- Minimal to no travel required as per business and department needs.

**Safety Hazard**
**o**
**f**
**The Job**
- Minimal Hazards

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