Customer Service Representative

3 weeks ago

Woodstock, Canada Culligan Water of Canada Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our team at our WOODSTOCK location. **_**Monday**_ **to **_**Friday**_ **Shift.**

The Customer Service Rep is responsible for providing support to our customers and our sales, delivery, and service teams.

**Responsibilities**:

- Assist customers in person and on the phone in a professional manner
- Promote and up-sell products and services to new and current customers
- Set up deliveries and book service calls
- Process new contracts, create customer accounts, and schedule installation, as required
- Print and distribute service work orders and route tickets, close work orders, and bill out once completed
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Book walk-in and phone sales leads with Sales Team
- Handle money, run cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, petty cash, etc
- Clean and sanitize the water fill station
- Other related duties as required

**What we're looking for**:

- Outgoing, friendly, and helpful
- Excellent interpersonal and phone communication skills
- Ability to multitask in a fast-paced environment
- Previous customer service experience

**What we offer**:

- Paid time off
- Benefits and RRSP-matching program after 3 months of continuous employment
- Intensive CSR training and ongoing support
- Uniform allowance and new hire startup package

**How to apply**:
We thank everyone for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Woodstock, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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