Customer Service Representative

2 weeks ago

Woodstock, Canada Archer Daniels Midland Company Full time

Woodstock

Canada

Sales, Customer Service & Origination

**Customer Service Representative**
**Temporary - Medical Leave Replacement**
**Location** Woodstock, Ontario
**Position Type** Commercial
**Salary** Full-Time, Non-Exempt
**Compensation **This position offers a complete benefit package, retirement, health, life, vision and dental insurance
**Pre-employment Requirement **Successful completion of pre-employment reference check
**About ADM**
**About the Position**
This will be a temporary, full-time position with a 10-month contract - June 2024 to April 2025 in Woodstock, Ontario.
**Duties and Responsibilities**
- Processing customer orders and invoices
- Posting invoices into accounting system
- Answering incoming telephone calls
- Communicating price changes to customers and fellow employees
- Managing transport logistics for outgoing orders
- Coordinating customer order requests with production department
- Reconciling inventory ledgers
- Filing office correspondence
- Customer Service / Admin /Purchasing Duties
- Premix 1 & Premix 2 Label Copies - responsible for stapling together and giving to QC
- Taking/Entering Orders - Orders/Assigning/Invoicing for all consignment customers
- Match consignment orders
- Check invoices created and distribute/mail as needed
- Statements - sort and mail when necessary
- Purolator shipment (Before the front desk person)
- Orders/Assigning/Invoicing all Ontario livestock customers; pet customers in Quebec; and ADM locations (St. Hyacinthe and Lethbridge)
- Arranges freight as necessary
- Does month end invoicing for consignment customers
- Adds products into production and prints work orders
- Check formula downloads
- Creates consignment POs and POs for receiving material for the warehouse
- Match all other orders making sure any special pricing is attached - to be matched in morning

**Required Skills and Qualifications**
- Proficient in computer systems such as Microsoft Office
- Ability to communicate well orally, and in writing
- Good telephone manners in a hurried environment
- Autonomy and organization
- Multi-tasking skills that allow you to work through interruptions in an efficient manner
- Ability to work in teams

**Education or Work Experience**
- Preferred post-secondary education in agriculture
- Preferred experience within the animal feed industry

**Additional Information**
- Work in accordance with local/provincial legislation
- Understands and is accountable for full compliance with safety and other EHS requirements
- Relocation support is not available for this position.

If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

AJCIND
Reference: 85622BR

**Benefits and Perks**

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:

- **Physical wellness** - medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement, and Child Physical Activity Reimbursement.
- **Financial wellness** - Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
- **Mental and social wellness** - Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional benefits include:

- Paid vacation time.
- Education assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

**#IncludingYou**

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that

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