Customer Service Representative

4 weeks ago

Woodstock, Canada EMCO Corporation Full time

**Company Description** Are you an up and coming leader with an entrepreneurial spirit?**

**Are you a customer service expert that thrives working in a fast-paced environment?**

**Do you have a passion for learning and personal development?**

EMCO is one of Canada’s largest Commercial/Residential Plumbing and Hydronic Wholesale distributors. We are a young team with our core values focused on impeccable customer service, generating profitable venture opportunities, and offering the ability to work autonomously.

At EMCO Corporation, our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company - then come explore a career with us

We are currently hiring a full-time Customer Service Representative for our EMCO Plumbing location in Woodstock, Ontario.

A Typical Day at EMCO:
As a Customer Service Representative, you will provide sales support to walk-in customers who come to our Profit Centre counter and showroom. You will provide the highest level of customer service by maintaining and stocking our counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders. Support will also be provided to the Inside Sales and Outside Sales functions. Additional duties will include:

- Fast-paced counter service and sales consultations interacting directly with the customer, phone orders, quotations in a plumbing wholesale environment
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer inquiries

**Qualifications**
We expect our Customer Service Representatives to possess:

- The highest standards of core values and integrity.
- Minimum 2 years of experience in a fast-paced business environment focused on customer service and/or marketing.
- A passion for identifying process improvement and new sales opportunities.
- Data management capability. Attention-to-detail is crucial.
- A balance of fun, friendly and professional demeanor.
- Strong phone contact handling skills and active listening.
- A track record of following through on commitments.
- Excellent organizational and time management skills.

**Additional Information**
You will need to be a self-starter, with an optimistic attitude. Enjoy working in team environments and have a similar desire for success. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, combined with our fun culture have given us strong growth and increased profits year over year. We want someone keen on joining and helping grow such an environment.

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