Bilingual (French/english) Customer Care
3 days ago
**Job Description**:
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter
We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive.
This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.
**We Offer You**
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
- A full Benefits Package, starting on your first day of employment
- Flex credits for extended health. Life, Disability Insurance and more.
- A retirement plan that includes a corporate match.
- Three weeks (15 days) of paid vacation and ten paid holidays per calendar year, plus personal and sick time.
- Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources
**As a Bilingual Customer Care Representative, a typical day may include the following**:
- Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, retirement savings and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
**Required Experience**:
- Bilingual French / English
- At least 4 years of customer service experience, or a combination of education and experience:
- High School diploma and 4 years of customer service experience, OR
- College Diploma and 2 years or customer service experience, OR
- Bachelor’s Degree
- A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Flexibility to work a specified shift and extended hours as necessary
**Preferred Experience**:
- Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
**Education**:
- Bachelor’s Degree, College Diploma, or a High School diploma plus equivalent years of related industry experience
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
.**
*DISCLAIMER: *
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business
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