Parts Coordinator
5 months ago
**About Pentalift Equipment Corporation**:
Founded in 1983, Pentalift is one of North America's leading manufacturers of loading dock-related equipment and industrial material handling equipment. We are proud to be a reliable supplier to dealers, general contractors and manufacturing companies located all over North America.
**We are looking for**:
**Primary Responsibilities**:
- Provide customers with pricing and lead time information
- Responsible for coordinating parts orders to completion. Including, order entry, monitoring progress of made to order manufactured parts, documentation and shipping
- Coordinate authorization for return of parts, advising of restocking fees and generating credit paperwork, etc.
- Update part information in database as required
- Assist customers and internal teams with identification of parts
- Responsible to package and prepare shipping labels for all orders
- Work with Production department to monitor & maintain a parts inventory for frequently ordered items
- Monitor and track outstanding orders with the Production/Purchasing teams and follow up with customers regularly
- Organize the Packaging Station and come up with creative solutions to secure products to minimize shipping issue
- Assist with other aspects of the Customer Care and After Sales Service departments as required
**Qualifications**:
- Motivated, detail oriented and organized with a strong ability to multi-task and prioritize
- 1-2 years of working experience in an After Sales Service or Parts department
- 1-2 years of experience packaging parts, weighing up to 75lbs each on occasion
- Experience reading and deciphering parts breakdowns, parts manuals, machined part assembly drawings and BOM’s
- 1-2 years of experience shipping with UPS, Purolator, DHL and FED EX carriers
- 1-2 years of Microsoft Dynamics NAV or other ERP/CRM Experience
- Strong verbal and written communicator with superior customer service skills
- Experienced in a fast pace environment with an aptitude for time management and multi-tasking
- Possess a positive attitude and work well in a team environment
**What we offer**:
- Competitive pay
- Employer paid Benefits program, including HCSA
- Work life balance
- Safe and clean work environment
- Weekly pay by direct deposit
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, should you require accommodation throughout any aspects of the selection process, please contact the HR department and we will provide support.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- After Sales/Parts: 1 year (preferred)
Work Location: In person
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