Manager Access Services

6 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

**The Opportunity**

Providence Health Care is seeking a Patient Care Manager for its Access Services Department

Reporting to the Access and Flow Director, the Manager provides organization-wide oversight and management of patient access within Providence Health Care.

The role supports quality patient care and a positive patient experience by ensuring that the right patient is in the right place at the right time.

Working with leadership in other services and programs, the Manager identifies barriers to patient flow and provides leadership in addressing solutions and facilitating improvement system-wide.

The position has operational responsibility for a pool of human resources including Clinical Site Coordinators, Licensed Practical Nurses, Patient Care Aides, Porter Ward Aides, Clerks, and other designated staff and material resources as designated.

**Working at Providence Health Care**

**Our Care Coordination Centre — A first in BC**

Qualifications / Skills and Education:
**Education**
Master's Degree in Nursing or Health Administration and seven (7) years' experience in a complex health care environment where expertise in bed utilization and patient care staffing issues has been developed at the management level or an equivalent combination of education, training and experience. Eligible for registration with the applicable licensing body.

**Skills and Abilities**

Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:
Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

Duties and Responsibilities:
Creates, develops, and supports processes for seamless patient transitions. Monitors tracks and evaluates access and flow performance based on organizational and MOH criteria/indicators.

Assesses critical situations and makes decisions on course of action, including authorizing bed openings and utilization and patient care staffing levels. Develops, maintains, and evaluates the human resources plan including role expectations, skill requirements to support effective and efficient service delivery. Recruits staff through methods such as identifying vacancies, processing required internal paperwork, interviewing applicants, and selecting staff directly or in conjunction with designated leaders to maintain approved staff complement.

Evaluates the implementation of the Patient Placement Policies/Over Capacity Protocol. Identifies variances and recommends areas for improvement. Researches best practice and applies evidence based approach to the process. Reviews trends, patterns and utilizes indicators to improve performance and processes.

Collaborates and negotiates with external health care facilities and agencies in order to locate care for patients who cannot otherwise be tre

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