Desktop Technician Lvl 1

1 week ago

Kingston, Canada Kingston Health Sciences Centre Full time

Under the direction of the Supervisor of Device and Telecom Services or other IT management staff, this entry Device Technician role is to provide timely and accurate first-level support for end-users within the organization's desktop computing environment. The Device Technician duties would include installing, diagnosing, repairing, and maintaining PC and peripheral hardware to ensure optimal performance. The types of devices would include but not limited to personal computers, laptops, printers and scanners.

**DUTIES & RESPONSIBILITIES**:
Distributed Computing Support
- Provide timely response on service calls related to device deployments.
- Diagnose, troubleshoot microcomputer hardware and software
- Install and upgrade distributed computing hardware and software
- Maintain upgraded records of service request activity and asset management. Includes recording and tracking problems and follow-up to ensure resolution, involving vendors, and other IT staff as necessary.

Advanced Service Delivery
- Research answers and provide end user support on-site and remotely regarding supported software (i.e. Office automation, electronic mail)
- Cross-train with other technicians to develop skills in other areas
- Seek self-improvement through self-study to improve skills necessary to stay current with technology
- Order parts and supplies as needed
- Produce written documents such as user instructions and support documentation
- NOTE: The above duties are representative but are not to be construed as all-inclusive._

**BASIC QUALIFICATIONS**:

- Technical College Diploma (2+ years or accelerated program) or University Degree in Computer Science/Information Science/Engineering.
- A minimum of 6 months of Desktop Support experience in a medium to large network environment.
- Customer service (interaction); communicate clearly and concisely in a logical organized fashion, orally (face to face and using telephone) and in writing using proper grammar, punctuation and spelling (using a keyboard).
- Demonstrated ability to work independently with mínimal supervision and in a team environment.
- Highly motivated and proactive individual required
- Demonstrated ability to interact and communicate (written and verbal) effectively and professionally with others.
- Demonstrated good understanding of Intel or AMD based PC architectures with the ability to diagnose and repair hardware problems.
- Must show proficiency with the current deployed desktop operating system and network connectivity
- Basic knowledge of TCP/IP networking (ping, FTP, Telnet, SMTP, and DNS) and its implementation on the various platforms required.
- Ability to operate a variety of highly technical microcomputer and peripheral equipment
- Learn and support new software and hardware in a demanding, multi-tasking environment
- Read and comprehend microcomputer hardware and software documentation to solve technical problems.
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.

**PHYSICAL REQUIREMENTS**:
The applicant must be able to meet the physical requirements of the position.
- We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices._
- If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team._

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