Outreach Worker

2 months ago

Newmarket, Canada York Region Full time

Status
- Temporary Full-Time
- Temporary - Approximate length of assignment, in months
- 12 months
- Type of Position
- an Addition to Staff
- Start Date
- Immediate
- Salary
- Per hour
- Salary Grade
- $40.93 - $44.48
- Department
- York Region -> Community & Health Services -> Social Services
- Location

SS CC, EIS and HCP Newmkt - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
- Job Description (E)

**POSITION PURPOSE**:
Reporting to the Supervisor, Hostel Programs, is responsible for providing support to individuals and families who are at risk of or experiencing homelessness (including people sheltering outdoors), and people exiting the emergency housing system, to secure and maintain safe housing and to have required supports in place in order to avoid or reduce emergency housing use; assessing eligibility for Ontario Works or other financial benefits in emergency situations, as required; completing assessments and referrals and advocating for appropriate training, employment, health, housing and community services for clients, as required.

**MAJOR RESPONSIBILITIES**
- Responds and investigates inquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements short and long term solutions and documents outcomes.
- Works with individuals and families and facilitates/mediates the resolution of difficult, complex issues the client is facing which are resulting in barriers to service access, effective service usage and/or autonomy (e.g. social, medical/psychological problems, tenancy, community problems, etc.); investigates and determines the cause, outlines implications regarding their choices and develops options/recommendations to reduce crisis situations and resolve issues.
- Advocates on behalf of clients for support, services and benefits with internal and external resources and engages in active case planning, case management and problem solving around each client’s barriers and difficulties.
- Provides case management through interviews, screening, assessment, and service planning activities; facilitates referrals to appropriate community resources and provides a mechanism for follow-up.
- Manages residents’ financial eligibility through a structured monthly income review and makes adjustments to residents’ eligibility as circumstances change; follows up on concerns and complaints related to eligibility.
- Provides support to individuals sheltering outdoors, including in encampments across York Region, including case management, working in partnership with external and internal partners
- Maintains files and provides case administration in compliance with the Ontario Works Act, Ontario Disability Support Program Act, Ontario Human Rights Code, other regulations and York Region Housing with Supports and the Region’s policies and procedures.
- Develops partnerships and maintains ongoing liaison with Regional delivered services, community and social agencies by facilitating and/or attending multi-agency (e.g. health, social, community, recreation, law enforcement) meetings to facilitate collaboration of services between clients and agency services.
- Provides back-up for co-workers, as required.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Social Work, Social Science, or a related program or approved equivalent combination of education and experience.
- Minimum one to three (1-3) years experience in a social service environment.
- Satisfactory Vulnerable Sector Check
- Experience in supporting and case managing persons with psycho/social/physical, educational, emotional and environmental difficulties.
- Experience working with and addressing the needs of people at-risk of or experiencing homelessness including making referrals to community agencies, developing case plans and collaboration with community supports.
- Experience working with marginalized individuals and families, mental health and senior population, employment counselling and group/workshop delivery.
- Valid Ontario Class “G” Driver’s License and reliable vehicle for use on corporate business.
- Sound knowledge of issues and barriers relating to activities of street involved people, emergency housing systems and challenges of sustainable housing for vulnerable persons.
- Sound knowledge of addiction issues, harm reduction, human trafficking, and community resources, including mental health, counselling and employment programs and services.
- Knowledge of industry related legislation and regulations applicable to service/program delivery; (i.e. Housing Services Act, 2011, Ontario Works Act or Ontario Disability Support Program Act) and Ontario Human Rights Code
- Knowledge of and demonstrated ability to incorporate core competencies including customer service, communication, t
- Council Approval Date
- Scheduled Weekly Hours
- 35
- Scheduled Shifts
- Operational Hours
- 8:30am and 10:00pm, Monday to Sunday
- Close Date
- December 9

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