Bilingual Collections Analyst

3 months ago

Moncton, Canada HCL Technologies Full time

**Job description**
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
- Implementation of service stops/ remove stops according to process
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP

**Skills and qualification**
- A minimum of 1 years’ experience within an order to collect organization
- French and English(required)
- Proven track record in meeting targets and SLA’s.
- PC literacy, particularly in MS Office (Windows NT).
- Demonstrate a customer focused orientation

**Language**:

- French (required)

Ability to Commute:

- Moncton, NB (required)

Work Location: In person

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