Operations Analyst

4 weeks ago


Mississauga, Canada Just Energy Full time

**Operations Analyst**
**-**
**(**
**231704107**
**)**

**Description**

***
**Operations Analyst**, (Contracts and Products Set up)
**Location**:This position is hybrid and located in Mississauga, ON (GTA + Hamilton Area)

**Who We Are**:
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.

**Your key accountabilities**:

- Assist with creation of customer contract documents for both new and existing product. i.e. Letter of Agreement, Terms of Service, Electricity Facts Label, etc
- Initiate document revision, review, and approval processes between departments, including Pricing & Structuring, Letter Management, Legal and Regulatory
- Lead development efforts with Letter Management to create adhoc customer communications
- Deploy the communication documents in the end system (Thunderhead, Salesforce and CRM)
- Participate in project calls, in support of new product development
- Responsible for Product set up and ongoing maintenance
- Ensure contract document are mapped to products
- Participate in quarterly correspondence inventory audit
- Co-lead efforts in reviewing print vendor outputs to ensure accuracy i.e. Zytron, RRD, etc
- Initiate and/or participate in User Acceptance Testing for contract and correspondence implementation
- Assist with the oversight and management of resources surrounding other operational improvement initiatives
- Contribute to the maintenance of central catalogue to archive, Policy & Procedure, Processes, SLAs, etc.

**What you bring to the table**:

- Bachelor’s degree in business or a related field
- 1+ years of energy related experience
- Thrive in fast-paced, collaborative environment and have managerial courage to work through challenges with mínimal direction
- Strong problem solving, resolution management and overall process improvement skills
- Strong attention to detail and quality
- Excellent analytical skills
- Proficient in Excel, SQL, PPT
- Bilingual Spanish preferred

**Benefits**:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

**We offer**:

- Competitive compensation
- Performance based bonuses
- Comprehensive benefits package from day 1 of employment
- Employee Deferred Profit Sharing Plan (DPSP)
- Hybrid Working Model
- Health and wellbeing tools and resources and more

Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.
LI-SS1

**Primary Location***: CA-ON-Mississauga

**Work Locations***: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

**Job***: Operations

**Organization***: Canada

**Schedule***: Regular

**Shift***: Standard

**Employee Status***: Entry Level

**Job Type***: Full-time

**Job Level***: Day Job

**Travel***: No

**Job Posting***: Apr 25, 2023, 9:53:46 AM


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