Operational Program Manager

3 weeks ago

Canada Compugen Inc Full time

**Job Title**
- Operational Program Manager (IT)

**Vacancy No**
- VN522

**Work Location**
- Any location Canada

**Job Details**

**Master Production Schedule Manager**

**About Compugen**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.- If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.**Overview**
- The Master Production Schedule Manager will be responsible for managing, reviewing and maintaining a master schedule for operations activities. This role will report to the Director, Materials Management and will interface with cross-functional teams to meet customer requirements and demand for configured solutions.- As the Master Production Schedule Manager, you will provide overall operational administration and coordination of short and long-term configuration demand requirements. You will utilize your excellent communications skills to communicate key dates in order fulfillment to all stakeholders while balancing production capacity. You are known as the Process Owner and Decision & Action facilitator for all activities around scheduling. You will own overall engagement, conversion of demand into action and quality execution of Compugen's configuration activity to maximize revenue while providing a superior level of customer satisfaction. This position is currently based remotely (work from home) and can be based anywhere in Canada.**Key Responsibilities**
- Lead daily overall departmental execution excellence inclusive of planned requirements and the integration of forecasted demand
- Overall Orchestration of Demand and Supply Balance
- Facilitate Issues & Actions dialogue and resolution across all functional stakeholders including but not limited to Sales, Operations, Configuration Services, and Project Management teams
- Communicate & collaborate with stakeholders, ensuring compliance and engagement.
- Host Daily Huddle / Working sessions to drive resolutions and action plans with cross-functional stakeholders
- Recommend and consolidate production and capacity plans
- Take into consideration future orders or forecast that could be incorporated into the production schedule.
- Ensure Action tasks are assigned and implemented.
- Focus actions to meet KPI's
- Escalate actions to functional management, as needed
- Escalate issues concerning completion timelines, delays, customer dissatisfaction, hardware availability etc.
- Communicate cross functionally pending changes to workload, process, deliverables to the entire team for assessment, risk analysis, planned implementation and monitoring.
- Oversee and continually build additional governance capability, inclusive of summary information and trend analysis

**Qualifications**
- Post-secondary education or related work experience
- Previous project coordination experience
- IT or project management experience an asset
- Experience with resource scheduling and tracking
- Strong interpersonal skills
- Excellent communication skills
- ISO and/or ITIL certification or experience an asset
- Administrative experience
- Flexible, team player
- Proven multi-tasking abilities
- Excellent customer service skills

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options available
- Work/life flexibility
- #LI-RB1**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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