Assistant Operations Manager

4 weeks ago


Lower Mainland, Canada Five Star Building Services Full time

**Job Title**: Assistant Operations Manager

**Position Summary**:
The Assistant Operations Manager works with the Five Star team to achieve company objectives by maximizing productivity and optimizing processes/ resources. S/he works closely with the Operations Manager to oversee Operations staff and manage all aspects of service delivery. This includes planning, organizing, coordinating, and supervising operations activities to support internal stakeholders, third party partners, and customers.

The incumbent oversees the Operations Department when the Operations Manager is away or unavailable. _This individual must be amenable to flexible work hours and starting at 7:00am._

**Department**: Operations (Ops)

**Manager**:Operations Manager

**Supervises**: Area Managers, Projects Manager and other areas of the Ops Department

**Date Revised**: February 2023

**DUTIES & RESPONSIBILITIES**

**Management Accountability**
- Assists Operations Manager in the planning and facilitation of Five Star service delivery
- Addresses and resolves operational issues and field-based concerns in a timely manner
- Leads regular meetings and communicates company directives to Ops Department
- Oversees staffing requirements, work assignments, and schedules according to budgeted staff hours
- Works closely with Ops Team to effectively manage staff absence, turnover, and vacation coverage
- Ensures employees are cross trained for individual development and succession planning

**Staff Engagement, Training and Development**
- Builds and fosters strong relationships of trust and camaraderie within Five Star
- Assists in the recruitment, training, performance management, and termination activities for the Operations Department
- Trains, coaches and develops Ops Team to perform at a consistently high level
- Researches and implements best practices, company policies and service standards
- Works collaboratively and in partnership with different departments to fulfill contractual obligations and ensure customer satisfaction

**Leadership**
- Fosters staff engagement through teamwork and collaborative problem solving
- Liaises regularly with internal and external stakeholders to obtain feedback and maintain an open channel of communication
- Develops and launches new initiatives to manage workplace challenges and meet changing customer needs
- Works closely with Sales/ Account Management Team to provide site (walk-through) assessments and to support potential business development opportunities
- Upholds Five Star’s high level of professionalism when meeting with potential clients (Strata Councils, Property and Building Managers), subcontractors, and other external third parties
- Takes charge of adhoc duties or special projects as required from time to time

**Quality Control and Process Improvement**
- Ensures Ops Team and onsite staff deliver excellent results and great customer service
- Develops operational guidelines, procedures, and directives for Operations Department
- Performs regular site visits to monitor contractual obligations and ensure client expectations are met
- Audits and evaluates operational activities for continuous improvement
- Regularly prepares and submits building site/ projects/ assignment status reports to management

**Documentation and Administration**
- Ensures Ops Team completes documentation correctly and submits pertinent information to other departments on time
- Reports workplace incidents through appropriate channels, completes internal documentation processes, and follow up with corrective action
- Creates (digital and paper) forms for documentation, training, and business purposes
- Reviews Operations data for analysis and improvement

**EDUCATION AND EXPERIENCE**
- 3-5 years of experience in a supervisory capacity
- Post-secondary studies in Operations, Project Management, Logistics is an asset
- Background from a service based or customer-oriented industry is essential
- Previous hands-on experience supervising multi-site locations
- Demonstrated ability to interact with and influence key stakeholders at all levels of an organization

**KNOWLEDGE, SKILLS AND ABILITIES**
- Strategic thinker with the ability to lead and support others to deliver excellent results
- Keen ability to think on their feet and respond effectively
- Excellent verbal and written communications skills
- Proactive and solution-based leadership style
- Proven ability to prioritize and manage multiple projects at a time, while maintaining sharp attention to detail
- Highly approachable personality with excellent listening and negotiation skills
- Team player who works well in a fast-paced environment
- Solid project management skills
- High level of professionalism with integrity, good judgment, and confidentiality

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

S


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