Electronic Distribution Agent

2 weeks ago


Vancouver, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Reservations Electronic Distribution Agent will contribute to the overall success of the company by providing customer service and intermediate administrative support to the Electronic Distribution Department within Coast Hotels Unlimited Reservations Services (Central Reservations, Distribution & Revenue).

Electronic Distribution is all about ensuring that guests can see our locations and rooms and rates online. The Electronic Distribution team makes sure that all online booking sites, travel agencies and even our Coast Hotels website have the right information. This role combines data entry, connection maintenance, site maintenance, content management, reporting analytics, and service to our internal customers (our hotels).

If you like entering and uploading information and watching it turn into products that guests and hotel partners will be able to choose this is the role for you.

This role is based at our Corporate Office in downtown Vancouver, BC. We are currently working remotely but may work some days in the office and some days at home once it is safer to do so.

**Responsibilities**:

- Acts as a key point of contact for Electronic Distribution within Central Reservations
- Conducts regular website maintenance procedures
- Provides specialized data entry services
- Processes, follows up and resolves Electronic Distribution support tickets and technical issues
- Day to day operations of Electronic Distribution, including rate management, GDS, and website maintenance
- Ensures a consistent and professional representation of products and services.
- Works to meet or exceed team goals.
- Other duties as assigned

**Skills/Knowledge/Experience**:

- Secondary School Diploma
- 2 years of related experience an asset
- 6 months in a customer service role
- Proven ability to learn and operate new technologies
- Advanced communication, interpersonal, and customer service skills
- Some experience with conflict resolution
- Intermediate level in the use of MS Office Suite and HTML
- Demonstrated ability to work in a fast paced, multi-tasking, team environment
- Exemplifies Coast’s core values and enjoys working in a culture of accountability

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST



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