Senior Systems Engineer

3 weeks ago

Greater Vancouver, Canada Electronic Arts (EA) Full time

Electronic Arts - Senior Systems Engineer


The Senior Systems Engineer (Perforce) is a subject matter expert and key technical contributor on our specialist operations team that supports EA’s large and complex source code and asset repositories across the globe. They use their Linux systems engineering and application support skills to maintain high quality and performance across many environments that are based on Perforce Helix Core, both with off-the-shelf and EA custom developed instances.

The team is responsible for system engineering, application troubleshooting, implementing technical fixes and workarounds, keeping operating systems and application software up-to-date, working with report data to maintain capacity and performance of the environment, and contributing to the Perforce product roadmap.

The job can be either partly onsite hybrid (EA Vancouver) or offsite from British Columbia, depending on your preference, and you will report to the Senior Manager Game Creation Operations based in the United Kingdom. Even if you are not located in this area we still encourage you to apply for global consideration.


Why work on the Perforce Product team?

We help build and run our version control product in a large, globally distributed environment and we are surrounded by EAIT people who are passionate about Perforce. We work directly with game development teams to improve their workflows and resolve their problems.

We believe in being the catalysts for operational and engineering improvement in a product area that is rapidly changing within Electronic Arts. We are all product owners, and we believe in running high-quality operational environments that focus on continuous improvement and the desire to automate manual processes whenever possible.


Responsibilities

  • Create and maintain Perforce multi-server environments for EA game studios across the world to support many distinct user communities
  • Troubleshoot Helix Core applications (p4d, p4v, p4p) and act as escalation point for studio teams
  • Mentor the operations team by assisting in their resolution of support requests
  • Identify repetitive operational tasks for process improvement and automation
  • Understand system design and implement systems and services that are secure, scalable, reliable, and performant
  • Actively participate and contribute within a scrum or kanban agile team
  • Collaboratively work with the wider product team to deliver our IT strategy shared goals
  • Understand studio and game creation needs evolve and shift focus as needed


Qualifications

  • 5+ years experience delivering and maintaining Linux-based Perforce or equivalent source control/management enterprise services (TeamHub, Github, Gitlab, BitBucket, PlasticSCM, Microsoft TFS, similar)
  • Strong understanding of source control, configuration management, and application lifecycle management principles
  • Experience with Commit-Edge-Proxy Perforce (Helix Core) Distributed architecture
  • Experience troubleshooting and providing resolution to difficult, unfamiliar issues
  • Experience with Perforce SDP & Helix Swarm code review tools
  • Experience with Perforce Distributed Version Control System (DVCS) in server-to-server deployment


Preferred Skills

  • Experience with creating and/or supporting in-house tools with languages such as PowerShell, Python, .Net Core (C#), BASH, Perl
  • Experience with enterprise monitoring and analysis, such as datadog, grafana, prometheus, splunk, or similar
  • Understanding of Infrastructure as Code (IaC) best practices
  • Professional certifications, such as Azure, AWS, GCP, VMWare, Linux, CompTIA, Agile Scrum
  • Experience leading Scrum and/or Kanban Agile ceremonies
  • Familiar with product/service delivery methodologies

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