Customer Service Representative

3 weeks ago

Edmonton, Canada Texcan Full time

**Position Overview**:
Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a CSR (Customer Service Representative) who is an integral part of servicing our customers. The CSR largely contributes to ensuring the customer needs are proactively fulfilled. The CSR is engaged with the sales team and management to optimally manage and grow the customer account base.

**About Texcan**:
We are a member of the Sonepar Group, the world’s largest privately held electrical distributor. The Sonepar Group is present in more than 44 countries on 5 continents with approximately _**2,800 **_locations and _**46,000 **_employees.

**Why Join Us?**
- Attractive total compensation
- Flexible benefits program including; Medical, Dental, Vision, RRSP, Company paid life insurance and more
- Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- Be part of an ISO certified company with a strong quality assurance program and new technologies which help you perform at your best.

**Key Responsibilities**:
**Customer Service - Sales Support**:

- Responding to customers inquires in a prompt and professional manner.
- Entering customer orders accurately and efficiently.
- Ensuring correct flow and accuracy of documentation from customer order entry
- Reviewing various vendor documents for special projects.
- Review purchase orders and quotes to ensure there are no discrepancies.
- Providing quotes to customers as directed by Sales Representative or Management.
- Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
- Preparing reports and business correspondence as required.
- Coordinating and assisting with communication documents pertaining to activities that involve development of a major project.
- Expediting orders and working with purchasing to sourcing product and delivery information on behalf of the Sales Rep.
- Assisting in completing month end procedures and customer orders.
- Liaison with the warehouse personnel to ensure the orders have been shipped correctly and successfully.
- Working with all regional departments and coordinating the actions necessary for the implementation of successful major projects.
- Answering phones and assisting customers with inquiries
- Follow pricing instructions to input quotes and orders into the system
- Build spreadsheets for pricing and inventory

**Document Control**:

- Review contract specifications during the execution and closing phases of the project.
- Verify completeness and accuracy of all data.
- Project documentation reviews to ensure that all required documents have received by customers. Also reviewed by Sales Manager.

**Desired Skills & Experience**:

- A minimum 3-4 years of Customer Service/Administration experience in a busy office environment.
- High School Diploma required; **Post Secondary** education is preferred in Administration and/or Business Management.
- Ability to type at least 50 words per minute with a high degree of accuracy.
- Must be accurate and efficient at data entry, with attention to detail.
- Must be proficient with MS Office (Excel, Outlook, Word, Powerpoint).
- Strong computer skills, specifically with excel and understanding using spreadsheets/ generating reports for data analysis.
- Exceptional organizations skills with the ability to effectively multitask.
- Efficient time management skills.
- Ability to work with a team and independently.
- Document control experience would be a strong asset.
- Must know how to effectively manage documents and maintain filing.
- Willing to work overtime when required.

Next Steps:
Visit our other social media sites:
Facebook: Texcan

LinkedIn: Texcan

YouTube: Texcan Canada

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- Have you prepared product quotes for customers?
- Do you have experience with document control?
- How would you rate your excel skills out of 10?
- What are your compensation requirements?

**Experience**:

- Sales support: 3 years (preferred)

Work Location: One location

  • Customer Care Representative

    2 months ago

    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Representative - Edmonton, AB**_ **RESPONSIBILITIES**: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Canadian National Railway Full time

    **Role** The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue. The Customer Service Representatives are part of the customer team,...

  • Customer Service Representative

    6 days ago

    Edmonton, Canada Chappelle Gardens Residents Association Full time

    **Customer Service Representative** **Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Chappelle Gardens Residents Association Full time

    **Customer Service Representative** **Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents...

  • Customer Service Representative

    4 days ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Customer Care Lead

    2 months ago

    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Representative

    2 days ago

    Edmonton, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Edmonton, Alberta **Status**: Full-time, Permanent Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    2 days ago

    Edmonton, Canada Quadra Chemicals Ltd. Full time

    **Position: Customer Service Representative** **Location: Edmonton, Alberta** **Status: Full-time, Permanent** Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    4 days ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Crosstown Autobody** **Edmonton, Alberta, On-Site** **Compensation: $45,000 - $55,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Crosstown Autobody** is looking for a **Customer Service Representative** located in **Edmonton, Alberta**. We are a growing team with opportunities for career...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    1 week ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada NOVALINK Marketing INC Full time

    **Customer Service Representative** **Job Summary** NOVALINK Marketing INC is seeking a full-time Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing excellent customer service to our customers and vendors. This position will also be responsible for assisting with the day-to-day operations...

  • Customer Service Representative

    1 week ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a Customer Service Representative to join our team based out of our downtown Ticket Office (10014 - 104 Street). This is a full-time position, working between 32 - 44 hours per week. Shifts fall between 7:15 am and 7:00 pm. Weekend availability is required. Your positive attitude is...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Rentokil Initial plc Full time

    Customer Service RepresentativeAre you passionate about customer service?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends!Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...