Quality Compliance Officer

7 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Health and Wellness

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:05-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including the Nova Scotia Health Authority and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on continual improvements within the Health System, the department is thinking differently about how to plan, fund, regulate and monitor to improve access and service delivery.

One of the Department of Health and Wellness’s (DHW) mandates is to ensure the delivery of collaborative health care to communities through Emergency Health Services, including medical communications, medical first response, ground and air ambulance, and other programs. DHW is responsible for setting standards, developing policies, funding, and regulatory oversight of the Emergency Health Services (EHS) system and the vendor contracted to operate the EHS system.

**About Our Opportunity**:
Reporting to the Director, EHS Regulation & Policy, and as a member of the EHS Data & Accountability team, you will provide leadership in clinical quality improvement, clinical and operational investigations and audits, data reporting, regulatory and contract accountability processes, and developing procedures to improve emergency service delivery and improve clinical outcomes. You are responsible for information gathering, in-depth analysis, planning and development of technical tools to provide effective monitoring and compliance of the Emergency Health Services clinical, policy, contractual, and program standards. You are also responsible for providing leadership to work groups and committees, including coordination, group facilitation and research support as required. You may provide functional supervision of contractors and professional or support positions as necessary.

**Primary Accountabilities**:
Key Responsibilities Include:

- Leads EHS program for clinical investigations for high-risk incidents and adverse events in the EHS System and escalates and initiates corrective action, as necessary.
- Leads EHS program and technology systems for monitoring progress of critical event investigations across the EHS System, ensuring timely closure of all formal recommendations stemming from.
- Organizes and leads EHS program for operational investigations and audits, ensuring contractor and partner accountability.
- Develops, coordinates, and issues warning letters, fines, and other necessary corrective action to contractors not in compliance with expected contractual and performance standards, tracking, reporting, and intervening to ensure performance improvement.
- Provides project leadership to DHW EHS Leadership and the Provincial Medical Director with Quality Improvement processes, peer review, and other projects as directed.
- Works closely with EHS Managers, Directors, the EHS Medical Directors and EHS Medical Oversight Physicians to develop procedures to assess, implement and monitor patient satisfaction and quality of care; communicates directly with partners and public to address patient concerns and feedback.
- Develops, coordinates, and manages Quality Improvement Programs, and identifies strategies to increase the quality and effectiveness of services provided.
- Oversees and participates in the Quality Assurance and Improvement (QA/QI) program performing medical chart and case reviews, broad EHS reporting and report writing, and statistical analysis.
- Develops and coordinates procedures to increase operational efficiencies and clinical outcomes which may include the use of available statistical packages or software programs; coordinates system development and programmatic changes to monitor and improve EHS delivery and clinical outcomes.
- Evaluates performance data on a continuing basis and conducts periodic re-evaluations of prior analyses.
- Represents EHS in matters related to quality improvement and clinical performance, including internal and external province-wide committees and working groups.

**Qualifications and Experience**:
You have training and experience in a health system environment in Canada with at least four (4) years of relevant experience. Preference will be given to those with training and experience in any of the following:

- Work in the emergency health sector (e.g., as a paramedic);
- Experience in an inspection, investigatory, audit, or compliance environment, especially if such experience was in a health-related industry;
- Educational training in a clinical field with up-to-date or recently expired licensure; and/or
- More than four (4) years of experience providing clinical care to patients as a healthcare practitioner (e.g., paramedic, nurse, or other regulated health

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