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IT Support Specialist
2 months ago
Company Overview:
We are a fast-growing MSP company in Lacombe, AB that provides managed IT services to businesses of all sizes. Our mission is to help our clients streamline their technology and increase productivity by providing expert IT support and solutions. We are looking for an experienced IT Support Specialist to join our team and help us continue to provide excellent service to our clients.
**Job Description**:
As an IT Support Analyst, you will be responsible for providing Tier 1/2 support to our clients. You will be the go-to person for resolving complex technical issues related to Microsoft products and services, including Windows servers, networking, and end-user desktop support. Your duties will include but are not limited to:
- Responding to technical issues escalated from our clients
- Troubleshooting technical issues related to Microsoft products and services
- Installing, configuring, and maintaining Windows servers, networking, and end-user desktops
- Identifying and resolving network and system issues
- Providing proactive maintenance and support to prevent issues from occurring
- Collaborating with other IT team members to implement solutions and best practices
**Requirements**:
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Knowledge of network security and protocols
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
- Class 5 license and clean driver’s abstract
**Job Types**: Full-time, Permanent
**Salary**: From $22.00 per hour
**Benefits**:
- Company car
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Lacombe, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This position is located in Central Alberta. Do you live locally? This position cannot be done remotely.
**Language**:
- English (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
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