Front Desk Agent and Guest Services
2 weeks ago
**Position Overview**
As an experienced Front Desk Agent, you understand the importance of an efficient and welcoming check-in experience for our guests and are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.
**Responsibilities**:
- Check guests in and out of the hotel with warm and engaging service
- Acknowledge guests waiting in line
- Confirm rate and type of room while checking guest into the hotel
- Upon departure, offer a friendly greeting and asks if stay was satisfactory
- Take responsibility for any guest inquiries and problems
- Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service
- Assist in the coordination and blocking of rooms for incoming group and tour arrivals
- Other duties as assigned
**Qualifications**:
- A minimum of one year experience as a Front Desk Agent in a mid to upscale environment demanding a similar standard of guest/customer service. A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
- Proven ability to work well independently with mínimal supervision
- Excellent communication and interpersonal skills
- Demonstrated ability to provide excellent service and exceed expectations
- Ability to effectively solve problems and make decisions
- Proficient in English language, both verbal & written, with a second language being an asset
- Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collective
- Must be available to work flexible hours
- Must have the ability to handle cash effectively and accurately
- Impeccable grooming and presentation
- A hospitality diploma is an asset
**Salary**: $18.00-$22.00 per hour
**Benefits**:
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Sechelt, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hotel experience: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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