Customer Service Pm

1 month ago


Mississauga, Canada Metropolitan Hardwood Floors Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Rep with a project management background to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. If you are passionate about helping others and enjoy working in a fast-paced environment, we want to hear from you.

**Duties**
- Provide accurate information regarding products and services while demonstrating excellent phone etiquette.
- Assist customers with order processing, including data entry and upselling additional products when appropriate.
- Analyze customer feedback and provide insights to improve service quality.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to resolve complex issues and enhance overall customer satisfaction.
- Stay informed about product updates and company policies to provide accurate assistance.

**Experience**
- Previous experience in a customer service role is required.
- Commercial and Builder customer service and/or project management experience required.
- Salesforce and Excel experience required. M3 a plus.
- Proficiency in data entry skills with attention to detail.
- Bilingual or multilingual capabilities, particularly in French or other languages, are highly valued.
- Strong communication skills with the ability to connect with diverse customers.
- Familiarity with sales techniques and upselling strategies is an advantage.
- A positive attitude, patience, and the ability to work well under pressure are essential traits for success in this position.

Join us as we strive to deliver outstanding service while fostering a supportive environment for both our customers and employees. Your contributions will play a vital role in our mission

Pay: $30.00-$32.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Overtime

Work Location: In person

Expected start date: 2024-11-25



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