Customer Service Representative

3 months ago

Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

**NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. Two references must be submitted if selected for an interview. **

**COMPANY OVERVIEW**

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

**WORKING HOURS**

Every Mondays to Fridays from 11:30AM - 8:00PM

**JOB DESCRIPTION**
The purpose of the administrative function at Lakeside Gas Services is to deliver superior service through accurate data entry, aid with correspondence, record keeping and filing, while providing information to customers and maintaining the accuracy of databases.

**PRIMARY RESPONSIBILITIES**
- Receive, process, and schedule requests for residential/commercial service as appropriate.
- Maintain regular and consistent communication with Technicians and customers.
- Respond to customer requests and schedule timely service appointments.
- Issue correspondence per predetermined schedule.
- Review work orders for accuracy and completeness.
- Ensure accuracy in information transfer and coding of documentation.
- Track and provide progress report on the status work assignments.
- Correspond and investigate with the Technicians and Utility organizations in regards to errors.
- Participate as needed in special department projects and other duties as assigned by department leaders.
- Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.
- Adhere to established training processes and procedures to ensure compliance with the quality management system and consistency within the department.
- Exceptional computer skills (MS Office, Intermediate Excel.
- Perform other duties as assigned.

**EDUCATION AND EXPERIENCE REQUIREMENT**
- Must have obtained an Ontario high school diploma or equivalent.
- Asset to have a post-secondary diploma in Business Administration or equivalent.
- 1-2 years Administrative and/or customer service experience is an asset.
- Experience in office administration/office setting is an asset.

**WORKING AT A LAKESIDE LOCATION**
- Flexibility is key; applicants must be open to working voluntary and mandatory extra hours and willing to work at a fast pace.
- Extended periods of sitting
- Ability to work as a team, as well as independently.
- No travel

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

At Lakeside Gas Services, our belief is that diversity and inclusion are fundamental and integral part of its business innovation and growth.

**Job Types**: Full-time, Permanent

Pay: $19.50 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay
- Retention bonus

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday

Application question(s):

- Are you willing to undergo a background check (criminal, professional and academic), in accordance with local law and regulations?
- Are you willing to start at $19.50 per hour with a compensation review after probation?
- Are you a referral and/or related to a current Lakeside worker? If yes, please share the name.
- This position is in Mississauga (L5T 2H7) and may be inaccessible by public transit. Do you have currently have a valid driver's license AND reliable/independent transportation?
- Are you legally eligible to work in Canada and location specified in the job posting and, if applicable, hold a valid permit that allows you to fulfill the requirements of this role?
- The shift hours for this position are every Mondays to Fridays from 11:30AM - 8:00PM (40 hrs./weekly). Can you commit to this shift?

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative, customer service and/or call center: 1 year (preferred)

Work Location: In person

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