Customer Service Manager
1 week ago
The Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the regional office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the branch.
**Key Responsibilities**:
- Coordinate and Manage Customer Service training to ensure continuous improvement.
- Support and assist team in meeting customer service goals.
- Coordinate all customer service information and paperwork.
- Manage and oversee customer service team for efficient, professional service.
- Assist Regional Manager in budget preparations.
- Provide back-up assistance for customer service representative(s).
- Responsible for development and implementation for process improvements and updates of customer service systems.
- Ensure customer service area is neat and orderly and ensure proper greeting of all visitors.
- Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners.
- Monitor customer and employee complaints and resolve problems as they arise.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- Perform other duties and responsibilities as required or requested by management.
- Work with operational staff to address all service deficiencies.
**Knowledge, Skills, Abilities and Competencies**:
- High School Diploma or GED, Associate’s Degree preferred.
- Four (4) to seven (7) years experience in customer service.
- Prior supervisory experience required.
- Ability to create, design and implement solutions to general and specific customer concerns.
- Good interpersonal and supervisory skills.
- Ability to write reports, business correspondence and procedure manuals.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
-
Manager
1 week ago
Hamilton, Canada Restaurant Manager Full timeThe assistant general Manager is responsible for overall operations of the restaurant while on shift, knowing all the regulars’ names and local business’ around the restaurant and creating marketing strategies. They will become the ‘publican’ of the location becoming a big part of the neighbourhood, ensuring we have fresh product on hand and service...
-
Customer Service Manager
1 week ago
Hamilton, Canada Allredi Full timeAllredi Blast and Abrasives is Canada’s leading distributor and integrated manufacturer of sandblast equipment and construction/foundry sands serving the building products industry. The company has grown to operates 6 locations across Canada and over 20 in North America cementing itself as the leader in the industry. The CS Manager’s primary...
-
Customer Service Rep
4 weeks ago
Hamilton, Canada Canadian Linen and Uniform Service Corp Full time**WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...
-
Customer Service and Floral Manager
13 hours ago
Hamilton, Ontario, Canada Loblaw Companies Limited Full timeLoblaw Companies Limited is committed to creating a diverse and inclusive workplace. We are seeking a talented CUSTOMER SERVICE AND FLORAL MANAGER to join our team, who shares our values and is passionate about delivering exceptional customer experiences.In this role, you will be responsible for managing the sales floor, including merchandising and ordering...
-
Customer Service
2 weeks ago
Hamilton, Canada Active Tool Repair Full time**Customer Service Representative Job Description** The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. We will train! Requires a high school...
-
Service Advisor
3 weeks ago
Hamilton, Canada Whitwell Service Center Full time**Are you a people person with a passion for cars? Do you thrive in a fast-paced environment where no two days are the same? Join our team and be the friendly face of our auto garage!** **Company Overview**: At our automotive service center, we're not just about fixing cars—we're about building lasting relationships with our customers and delivering...
-
Customer Service
13 hours ago
Hamilton, Ontario, Canada Concepts (GTA) Inc. Full timeCustomer Service Representative – Manufacturing Location: Hamilton, ON | Salary: $53K-$55K + BenefitsJoin a growing and well-respected manufacturing company known for high-quality industrial brush products. We are looking for a Customer Service Representative to manage order entry, coordinate sales support, and build strong customer relationships. This is...
-
Customer Service and Equipment Manager
2 weeks ago
Hamilton, Canada AIM Recycling Full timeCompany Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...
-
Customer Service and Equipment Manager
3 weeks ago
Hamilton, Canada AIM Recycling Full timeCompany Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and...
-
Customer Service
2 weeks ago
Hamilton, Canada Pane Del Sole Bakery Full timeWe are looking for individuals to join our bakery Team. Our Bakery is looking for Full Time employees Current store hours: Monday-Closed Tuesday to Saturday 8-6 Sunday 8-5 Role includes working with deli slicers, managing inventory (shelves and cooler) as well as meal prep for sandwiches and hot lunches - Serve customers who request food from the bakery...
-
Customer Service Lead
1 week ago
Hamilton, Canada Healthy Planet Canada Full timeThe Customer Service Representative Lead is responsible for processing sales quickly, accurately and efficiently while ensuring customer satisfaction through prompt and friendly service. **Job Duties**: - Greet and assist customers in a manner that models exemplary conduct to other staff.- Opens customer accounts by recording account information - Maintains...
-
Customer Service Representative
2 weeks ago
Hamilton, Canada ArcelorMittal Full time**Responsibilities**: - Ensure accurate entry of customer orders in SAP. - Communicate with customers, the Customer Service Manager and the Sales Manager order status, changes, overages, credit release and final shipment of orders. - Ensure that all reasonable measures are taken to meet delivery requirements through communication with other departments. -...
-
Customer Service Representative
1 week ago
Hamilton, Canada ArcelorMittal Long Products Canada Full time**Responsibilities**: Ensure accurate entry of customer orders in SAP. Communicate with customers, the Customer Service Manager and the Sales Manager order status, changes, overages, credit release and final shipment of orders. Ensure that all reasonable measures are taken to meet delivery requirements through communication with other departments. Ensure...
-
Customer Service Representative
3 weeks ago
Hamilton, Canada David's Bridal Full timeBEST. JOB. EVER! - Minimal weekday hours required (join for weekends only!) - Generous Team Member discount - $500 bonus for every referral hired with NO LIMIT* - Competitive hourly pay rates & team bonus - Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one,...
-
Customer Service Lead
1 week ago
Hamilton, Canada Healthy Planet Full time**Customer Service Lead**: The Customer Service Representative Lead is responsible for processing sales quickly, accurately and efficiently while ensuring customer satisfaction through prompt and friendly service. **Job Duties**: - Greet and assist customers in a manner that models exemplary conduct to other staff. - Opens customer accounts by recording...
-
Customer Service Representative
3 weeks ago
Hamilton, Canada Waste Connections of Canada Full timeWaste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in their team and community. We have an immediate opening for a Customer Service Representative (CSR) at our Hamilton District. Please...
-
Customer Service Representative
3 weeks ago
Hamilton, Canada Waste Connections Full timeWaste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in their team and community. We have an immediate opening for a Customer Service Representative (CSR) at our Hamilton District. Please...
-
Customer Service Supervisor
2 weeks ago
Hamilton, Canada Darling International Canada Inc. Full timeDarling International Canada Inc., is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products....
-
Customer Service Supervisor
7 days ago
Hamilton, Ontario, Canada St. Joseph's Healthcare Hamilton Full timeJob Summary:St. Joseph's Healthcare Hamilton is seeking a skilled Customer Service Supervisor to join our retail team. The successful candidate will be responsible for delivering exceptional customer service, managing store operations, and contributing to the success of our business.Main Accountabilities:Provide excellent customer service, responding...
-
Customer Service Representative
2 weeks ago
Hamilton, Canada Opta Group LLC Full timeOpta’s purpose is to be the leading supplier of performance materials and solutions in the steel, infrastructure, and specialty chemical industries. CUSTOMER SERVICE REPRESENTATIVE KEY RESPONSIBILITIES - Develop, identify and secure all relevant direct sales opportunities - Generate product or service interest for customers by providing them benefit...