Customer Service Manager

5 months ago

Hamilton, Canada GFL Environmental Inc. Full time

The Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the regional office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the branch.

**Key Responsibilities**:

- Coordinate and Manage Customer Service training to ensure continuous improvement.
- Support and assist team in meeting customer service goals.
- Coordinate all customer service information and paperwork.
- Manage and oversee customer service team for efficient, professional service.
- Assist Regional Manager in budget preparations.
- Provide back-up assistance for customer service representative(s).
- Responsible for development and implementation for process improvements and updates of customer service systems.
- Ensure customer service area is neat and orderly and ensure proper greeting of all visitors.
- Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners.
- Monitor customer and employee complaints and resolve problems as they arise.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- Perform other duties and responsibilities as required or requested by management.
- Work with operational staff to address all service deficiencies.

**Knowledge, Skills, Abilities and Competencies**:

- High School Diploma or GED, Associate’s Degree preferred.
- Four (4) to seven (7) years experience in customer service.
- Prior supervisory experience required.
- Ability to create, design and implement solutions to general and specific customer concerns.
- Good interpersonal and supervisory skills.
- Ability to write reports, business correspondence and procedure manuals.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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