Bilingual Customer Service

1 week ago

Montréal, Canada Cigna Full time

**NOTE**: We have multiple vacancies including FTE and Contracts.

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

**Key Responsibilities**:

- Respond to inbound calls from a variety of Health Care Providers
- Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
- Identify and assess the caller’s needs
- Provide accurate, and complete information in a prompt and professional manner
- Provide technical support where required to assist providers with electronic claims submissions
- Collaborate with other internal teams & departments
- Communicate effectively and efficiently
- Provide a world-class customer service experience with every interaction
- Other duties as assigned

Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.

**Qualifications**:

- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work independently and within a team environment
- Problem-solving skills
- Flexibility in working days, evenings and holidays
- Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
- Bilingualism, English and French, is required

Express Scripts Canada est à la recherche d’un représentant bilingue pour son Centre d’appels à l’intention des fournisseurs. Si le travail en après-midi ou en soirée convient mieux à votre mode de vie, cet emploi est pour vous La personne recherchée doit pouvoir travailler jusqu’à 35 heures par semaine et être en mesure de travailler l’après-midi et le soir ainsi qu’occasionnellement les fins de semaine ou les jours fériés.

Le personnel du Centre d’appels à l’intention des fournisseurs agit à titre d’intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d’appels doit refléter l’engagement d’Express Scripts Canada en matière d’accessibilité et de rapidité de réponse aux fournisseurs. Ce poste est essentiel au maintien des niveaux de service et des objectifs contractuels.

Responsabilités principales
- Répondre aux appels provenant de différents professionnels de la santé.
- Répondre aux questions sur l’admissibilité aux couvertures (soins dentaires, médicaments, équipement médical et fournitures médicales, soins médicaux complémentaires, soins de la vue et counseling en santé mentale) ainsi qu’à des questions relatives aux demandes de règlement.
- Déterminer les besoins de l’appelant et les évaluer.
- Répondre aux questions de manière exacte et donner des renseignements complets de façon rapide et professionnelle.
- Offrir du soutien technique, au besoin, afin d’aider les fournisseurs à soumettre leurs demandes de règlement par voie électronique.
- Collaborer avec les autres équipes et services de l’entreprise.
- Communiquer de manière efficace.
- Offrir une expérience client hors pair lors de chaque interaction.
- Accomplir d’autres tâches, au besoin.

Les horaires associés à ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre d’appels est ouvert du lundi au vendredi de 6 h 30 à minuit, ainsi que les fins de semaine et les jours fériés, de 8 h à minuit.

Compétences recherchées
- Présenter d’excellentes habiletés de communication à l’oral comme à l’écrit.
- Présenter d’excellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
- Être en mesure de résoudre des problèmes.
- Être en mesure de travailler le jour, le soir et les jours fériés.
- Maîtriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier.
- Être bilingue, en français et en anglais.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most in

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada TNG Full time

    **WHO WE ARE**: TNG is proud to be a part of the **Jim Pattison Group of companies.** The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries and is the second-largest private company in Canada. **OUR OPPORTUNITY** TNG is currently...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada Air Liquide Full time

    **Company presentation** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here’s what you will...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to...

  • Bilingual Customer Service

    3 weeks ago

    Montréal, Canada Les Anges Gardiennes Pet Care Full time

    We are currently looking for a dynamic customer service oriented individual to join our Les Anges Gardiennes Pet Care Services team located at 930 De Courcelle Street, Montreal. - Key responsibilities : _ - Be an integral part of continued success by handling incoming calls and providing superior, professional, efficient and courteous customer service. -...

  • Bilingual Customer Service

    1 week ago

    Montréal, Canada Cigna Full time

    **NOTE**: We have multiple vacancies including FTE and Contracts. The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from home - Canada At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative - French-English working remotely in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work From Home - Canada At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative speaking Spanish and English** working remotely in **Canada**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada Pure Strategic Marketing Full time

    This role is in the Financial Services Industry. **Responsibilities**: - Provide excellent customer service to both English and French-speaking customers - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Providing client support with investments, mutual funds, segregated funds - Establish, build and maintain...

  • Customer Service Rep

    1 week ago

    Montréal, Canada Atop Dental Canada Inc Full time

    Our fast-growing Dental supplies company is currently looking for a Office Administrator who is Bilingual (English/French) to join our team! This role would be suitable for someone who has experience in the customer service field and who also has an ambitious career perspective. **General Purpose**: Interact with customers to provide and process information...

  • Bilingual Warehouse Supervisor

    3 weeks ago

    montréal, Canada Beyond Bilingual Inc. Full time

    Bilingual Warehouse Supervisor Full time/Perm Location: On-site, Montreal Hours: Monday – Friday 7am – 4pm (40 hours a week)Salary: Up to $29/hourCompany: Our client is a family-run business that continues to grow. Their continued growth has led to them needing to add a dynamic and talented individual to their team of professionals.Perks:Company-paid...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Assistant Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position: _ Experience - **Bilingual in French and English required.** - Customer service and/or call centre...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Assistant Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position: _ Experience - **Bilingual in French and English required.** - Customer service and/or call centre...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Customer Service Representative** **speaking Spanish and English** working remotely **in Canada,** you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 3 bilingual Customer Service Representative (French/English) for one of our Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members, answering...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada KPI Connect Ltd. Full time

    Job description Starting at $16.00/hr with the opportunity for an increase every 6 months. Opportunity to earn up to **$1000.00** in retention bonus paid between 30-120 days of start date. At KPI Connect Ltd., the Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking French and English working remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Portuguese-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Portuguese and English working remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking German and English working remotely in Canada,** you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Spanish and English working remotely in Canada, **you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking French and English **working remotely** in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...