Care Coordinator

2 weeks ago

Calgary, Canada Air Liquide Full time

**Company Information**
Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their lives for the better.

**Here is what you will do**
Respiratory Homecare Solutions is currently recruiting a highly energetic and motivated Care Coordinator in Calgary, AB. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
- Answering large volume of calls in a timely manner.
- Identify customer needs, clarify information, research issues and provide resolutions.
- Creates and updates customer electronic files for Customer Management and scheduling systems.
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence.
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers.
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions.
- Handling customer complaints; receiving and reporting incidents in the electronic systems.
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate.
- Conduct outbound calls as required to complete or update client files.
- Performs other Customer Service related activities as required.

**Here is what you will need**
- High School Diploma - background or experience in Customer Service/Medical Office.
- Strong experience with data management.
- Marketing and Sales skills are an asset.
- Bilingual is an asset.

**Here is why you should join**
- Competitive salary, plus bonus and vacation.
- Competitive benefit flex package & pension plan.
- Standard working hours for better work/life balance.
- Tuition reimbursement & career development programs.

**Additional Information**:

- All employment is conditional upon completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada._

Job Reference: CA06294

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