Remote Inside Customer Care Representative

2 weeks ago

Saskatoon, Canada Johnson Controls Full time

**Job Details**

**Job Description**:
**What you will do**

You will build and develop long-term customer relationships/partnerships with assigned accounts by providing business and technical solutions, including renewable service agreements and labor & material solutions. These will serve as a foundation for managing and building your book of business in a defined region and specific account relationships. To be successful, you will execute the sales process and cultivate growth by managing long-term relationships and identifying, qualifying, nurturing, and closing new sales opportunities with your customers.

**How you will do it**

Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers, and IT managers.

Interacting with your customers daily, you will identify and offer appropriate solutions or hand off any qualified leads for opportunities outside of your scope to an outside sales partner.

You will be responsible for generating secured orders and margins, through service product selection assistance and provoking quotes and proposals to solve your customers’ needs.

**What we look for**

**_Required _**
- 0-2 years of Inside Sales, telemarketing selling, or business experience
- Undergraduate degree (preferred) or 2-year degree & relevant experience
- Excellent verbal and written communications skills
- Ability to multi-task, prioritize, and manage time effectively
- A high level of integrity, and resilient temperament

**_Preferred _**
- 2 - 4 years of Inside Sales, telemarketing selling experience, or business experience at a product company
- Track record of over-achieving goals. Demonstrated ability to influence account decision-makers at critical levels.
- Strong phone presence and experience dialing dozens of calls (45-60 on average) per day
- Experience working with a CRM database
- Ability to rapidly build knowledge of Johnson Control’s product lines
- Experience in HVAC/controls industry is highly preferred

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

**Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.**

The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

**Persons with disabilities **are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

**An Aboriginal person **is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

**Members of visible minorities **are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.

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