Bilingual Claims Service Rep- Full-time

7 months ago

Mississauga, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Bilingual Claims Service Rep
- Full-time (Mississauga, ON) - In-Office

Role Summary

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday.

Competencies required to succeed
- Professional demeanor and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to work independently with minimum supervision
- Ability to use good judgment and hit the ground running
- Previous insurance experience is a definite asset as are CIP courses or a willingness to take
- CIP courses through the Insurance Institute

**Responsibilities**:

- Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.
- Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
- Identify the immediate needs and requirements of incoming new losses. - is it immediate and high priority.
- Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
- Provide administrative support and assistance when required.
- Generate ad-hoc statistical reports as required.
- Support process improvements and share these with management.
- Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required
- Post-secondary education
- Insurance industry experience/exposure preferred
- Minimum 3 years’ experience in a customer service/support role required
- Previous experience working in a call center environment or on a queue preferred
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases
- Bilingual in English and French is required

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