Revenue Clerk

**Competition Number**:12143**Primary Work Location**: Waterloo City Hall**Posting Status**: Internal / External Job Posting**Salary Range**: $53,412 -$66,767(Band: J)**Number of Positions**: 1**Employment Group**: Staff Association**Job Status**:Temporary, Full Time (Up to 18 months)**Posting Release Date**:April 29, 2024**Hours of Work**: 35**Posting Closing Date**: May 12, 2024**Why work with us**:
The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

**What we offer**:

- Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
- Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
- Certification as a Living Wage Champion;
- Defined Benefit Pension Plan (OMERS) eligibility for all employees;
- Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
- Substantial internal and external training and development opportunities;
- Opportunities to get involved and give back to the community;
- Employee-wide events, activities, site visits, BBQs, etc.;
- Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
- So much more

**What you will do**:
Reporting to the Supervisor, Revenue Services, your primary responsibilities will include, but are not limited to, the following:

- Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters
- Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable
- Investigate returned tax and water utility mail
- Provide support in cash handling and balance end of day transactions as required
- Provide support and process requests for ownership change, mailing address change
- Provide support in the administration of online banking and EFT payments
- Provide support in the administration of pre-authorized payments
- Provide support and prepare requests for adjustments to tax and water accounts
- Provide general administration support in the Revenue section
- Participate in the achievement of the team business plan

**What you will bring**:

- Two (2) year post-secondary diploma in Business Administration or a related field with a minimum of two (2) years' related experience, preferably in a municipal taxation environment or public utility; equivalent combinations of education and experience may be considered
- Successful completion of the Municipal Tax Administration Program is preferred
- Previous cash handling and customer service experience preferred
- Work experience in accounting, municipal taxation, utility billing and accounts receivable and working knowledge of related legislation and regulation
- Efficient data entry skills with attention to detail and a high degree of accuracy
- Strong analytical and communication skills
- Proficient computer skills (MS Office, Excel, Word); Previous experience using Class, Vailtech and PeopleSoft Financials is considered an asset
- A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
- Strong commitment to delivering quality customer service
- Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

**What we will require**:

- A Police Criminal Record and Judicial Matters Check satisfactory to the City
- Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable
- Applicants may be required to undergo skills assessment testing