Revenue Clerk

**Position Description**:
The Revenue Clerk

**Accountabilities**:

- Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters
- Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable
- Investigate returned tax and water utility mail
- Provide support in cash handling and balance end of day transactions as required
- Provide support and process requests for ownership change, mailing address change
- Provide support in the administration of online banking and EFT payments
- Provide support in the administaration of pre-authorized payments
- Provide support and prepare requests for adjustments to tax and water accounts
- Provide general administration support in the Revenue section
- Participate in the achievement of the team business plan
- Other duties as assigned

**Minimum Qualifications**:

- Post-secondary diploma in Business Administration or related field with a minimum of two (2) years' of related experience preferably in a municipal taxation environment or public utility; Equivalent combinations of education and experience will be considered.
- Successful completion of the Municipal Tax Administration Program preferred or ability to successfully complete within two years of hire
- Efficient data entry skills with attention to detail and a high degree of accuracy
- Previous cash handling experience preferred
- Demonstrated ability to work effectively both independently and in a team setting
- Strong analytical, communication and math skills
- Demonstrated ability to effectively multi-task and handle changing priorities in a deadline driven environment
- Experience in, and a strong commitment to, delivering quality customer service utilizing excellent interpersonal and problem solving skills in order to provide information to the public and resolve any customer issues
- Excellent computer skills with proficiency in Microsoft Word and Excel
- Knowledge and experience with Class and/or Vailtech will be considered an asset
- A satisfactory Police Criminal Record and Judicial Matters Check will be required as a condition of hire
- Applicants may be required to undergo skills assessment testing

**Application Process**

**Job Eligibility**

All qualified City of Waterloo employees may apply, however, during the selection process there is a specific sequence that will be followed. Members of the City of Waterloo Staff Association who have completed their probationary period in their most recent position will be considered first for this posting.

**Accommodation**

**We’ve Got You Covered**

The City of Waterloo strives to be an employer of choice for strong talent dedicated to serving our community, and offer the following:

- Flexible work schedules to support and nurture work-life balance;
- Competitive wages and a fulsome employer paid benefits package, including paid sick leave, long-term disability, OMERS pension and an Employee and Family Assistance Program;
- Certified in the Province of Ontario as a Living Wage Champion;
- Substantial internal and external training and development opportunities;
- Compassionate and caring organization that promotes and embraces a culture of health, safety and wellness;
- Strong commitment to providing and maintaining a psychologically safe workplace that is respectful, inclusive, and where all individuals are valued;
- Paid vacation and personal days, paid float holiday(s), and an overtime bank;
- Employee Purchase Programs (Corporate Cell Phone plans, Computer Purchase Plan, etc.);
- Dress-down Fridays, and optional Wednesdays in partnership with the United Way fundraising campaign;
- City of Waterloo Staff Recreation Pass;
- Anniversary milestone gifts, starting at 5 years of service for regular part-time and full-time staff; and,
- So much more